Customer Reviews of AutoNation Toyota Thornton Road
Review type:
Great job!
Tacoma
by Happy Owner on 05/17/2021Easy, fast and exactly what we wanted.Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Car buying
by Kycel302 on 05/16/2021The buying process was quick and easyHi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Ricky’s a 5 Star
by Chuck Luv on 05/13/2021The only thing that can make the service better is an updated waiting area and car wash back!Hi Chuck, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Good Buying experience
by Barbara on 04/30/2021To Whom It May Concern, This is to share our appreciation for the customer service provided to us by Alex Demmings at the Autonation Toyota dealership in Lithia Springs. Specifically, Alex has been promptly responsive to all inquiries… including texts, emails and phone calls. He also has been appropriately willing to reach out to management whenever clarification has been needed. Our search for a truck has taken approximately six weeks and the working relationship with Alex is far above that of other dealerships which had vehicles we were interested in. Because he has been so professional, polite and respectful in all dealings and a pleasure to work with in comparison to others, we were committed to try to buy a vehicle from this young man if possible. We are also appreciative of the advice and information shared by Matt Mett. Matt was very able to tag team with Alex and answer our questions in enough specific detail to make us comfortable with our choice of truck. We are grateful for the time he took to help us better understand our options. Thank you for a very satisfying vehicle buying experience.Hi Barbara, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Terrible experience
by Richard on 04/19/2021Scheduled recall repair two weeks in advance. Having cleared my morning schedule, I made the 40-minute drive to the location for my 7:30am appointment. After 10 minutes in the waiting room I was told that they did not have the part… available, but it would be there the next day. In other words, after having this scheduled for two weeks, they were not at all ready for me. And I was unable to clear another half day on such short notice. Was told later on the phone that I would be contacted to reschedule. I have heard nothing. It has been a week now . . .Oil change
by Guirlened on 04/11/2021Everything was going great, and I am so happy I chose Auto Nation Toyota dealer. They treated me very well.Hi, we are very happy to have provided you with such a positive experience! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Excellent Customer Service
by Nzingha23 on 03/26/2021I have had my 2011 Toyota Venza serviced at AutoNation Thornton Road since 2011. I find their Service Advisors to be straight shooters. My most recent visit was no different. Service Advisor 5755 was respectful and followed CDC Covid-19… guidelines. He was knowledgeable and provided a thorough overview of the invoice. Mr. Addison provided customer service with excellence.Hi, it is great to read such wonderful comments about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Have a great day!
Shantiea
by Shantiea on 03/23/2021Best place to purchase a car. The staff is very friendly. Best customer service ever. Bryan and Terrance are great salesman’s. They got me the exact car I wanted. The manager Colin was very nice. I had a great experience.Shantiea, thank you for your kind review; we are happy to pass along your comments to Bryan and Terrance here at AutoNation Toyota Thornton Road! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Great Prices! Polite and Respectful approach!
by Marina S on 03/14/2021The purchase of 2021 Rav4 XLE was a breeze. Best Price out of all dealerships! Delivery of the vehicle was a separate great event.Marina, your comments keep us motivated and working hard for all our guests! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
First Time Service
by Vetgirl61 on 03/05/2021updated 03/12/2021This was my first service for my vehicle at AutoNation Toyota Thornton Rd and it was a wonderful experience. The service team was patience and knowledgeable with all of my questions. The service they provided was timely and efficient. I… have the greatest confidence that my future service needs will be meet with the same experience.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Toyota Thornton Road! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Great Customer care
by Thelicia on 03/05/2021Fast and Impressionable and will return.Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
First service
by Great job! on 02/20/2021updated 02/26/2021It was quick efficient and easy.We are pleased to hear you had such a positive experience with us! Drive safe, and we'll see you on the road.
Great service and pricing
by B. Bell on 02/26/2021Have used Toyota on Thornton Road several times to buy cars and for service. Just had service done on my 2017 Rav. They are efficient, affordable and my advisor Dusty is fantastic. I appreciate how easy they make it to take care of my car.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Bad Service
by Lidia M on 02/22/2021Had bad experience this time. Dropped off my car at 7:20 am for an oil change. I was supposed to receive a phone call when car was done and ready for pick up. 1:45 pm left a message for the service dept requesting status on my car. 3:30 pm… I called again and no one answered. Called again and select option like if I was going to make an appt and the lady that answered tried to connect me with the service dept but had no luck. At 4:07 got phone call from adviser who told me he THOUGHT he called and left message earlier. Beside all that, the sticker placed in my car for the next oil change was incorrect, it is listing over 300,000 miles more for my next oil change. Very Frustrated.Lidia, we are deeply disappointed by your experience at AutoNation Toyota Thornton Road. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (770) 674-6082 -- we hope to hear from you soon.
Recent service
by Gigiharris on 02/14/2021All of the employees are very nice and knowledgeable. However when I have a scheduled appointment time, it should not take almost 3 hours to have my oil changed.Hello thank you; we appreciate your feedback! If you're ever in need of more help, please let us know!
Service
by Taylor M on 02/01/2021updated 02/08/2021Services provided were fast and the representative was knowledgeable of what I needed for my car.Taylor, we are so happy to read such a great review about AutoNation Toyota Thornton Road! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Great service
by Kathleen on 01/28/2021Went in for an oil change, service was friendly and fast .Hello Kathleen, it means so much to us that you chose our dealership! If you have any further questions, please give us a call. We're always happy to help!
Rating
by Brenda C on 01/20/2021He was very helpful & pleasantHello, thank you so much for your high rating! We look forward to your next visit! Take care!
Best Toyota Dealership
by Keta on 01/12/2021updated 01/19/2021My experience was amazing! I am the proud recipient of a 2021 Toyota Camry SE! I want to thank Brian and Carl for their help and awesome customer service! Autonation Toyota at Thornton Rd is one awesome DEALERSHIP! THANK YOU GUYS AGAIN I AM… FOREVER GRATEFUL!Hello Keta, it means so much to us that you chose our dealership! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Five Star( ***** )
by Harold Light on 01/15/2021On time!Harold, thank you so much for your high rating! If you need more help, our team is available to talk -- safe travels!
Salesman
by Genivaldo on 01/10/2021Great experience with the salesperson he’s now is my friend Mrs Balde Mrs Balde he’s bilingual and very nice personGenivaldo, thank you so much for your high rating! We sincerely thank you for the positive review, and look forward to seeing you again soon!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Janei, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
by Harrick Newman on 12/25/2024