Customer Reviews of AutoNation Toyota Thornton Road
Review type:
Great job!
by Janei D. on 12/17/2024
updated 12/24/2024
Czech was a great salesman. As a first time car buyer, he made the buying process for my 2019 Toyota Camry SE so seamless and smooth. 10/10 recommend, thank you so much for the hospitality.
304 reviews
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Sales
by Simone. on 06/29/2019My experience was fine, the only thing I didn’t like was how long the processes was to file the paperwork. Bre’s attitude and persona was relentless, she went above a beyond to help me with purchasing a new car. She keep my needs satisfied… and understood my needs in what I was looking for, she didn’t try to push me into something I didn’t want, instead she agreed to my needs and that was that.Simone, we're so glad that we were able to go above and beyond your expectations. We look forward to your next visit! Take care!
40,000 Miles Maintenance
by Patricia on 06/05/2019Excellent service!Hello Patricia, we really appreciate you taking the time to leave us this positive rating! It's exciting to see that we were able to provide excellent quality service for you. We hope to see you again soon so that we may deliver that same great experience!
From Unsatisfied to Satisfied Customer
by SATISFIED on 05/27/2019updated 06/03/2019On May 14, I posted an Unhappy/ unsatisfied survey... A few days later I received an email for the general manager and two days after that email I received an email from the director Mr. Phillips, whom I called, after discussing my May 4th… service, he offered to rotate my tires which wasn't done during my service and he said he is going to refund me the cost of my service!!! WOW!!!! It's a great feeling knowing management stepped up to the plate and handled their business. Me. Phillips was very apologetic and concerned. There as some companies that really do care about their customers. 🌝We are glad you chose our dealership. We appreciate your recommendation of AutoNation Toyota Thornton Road and we hope to be of service again in the future.
new car purchase
by carmela on 05/16/2019updated 05/22/2019great from the beginning to the endoil change
by Not Happy on 05/20/2019I recently had a 2:00 pm oil change appointment. I didn't leave until 5:00 pm. I was told it was only going to be 1:30 and no more. When the care was first told to me it was complete by my service representative that was at 4:15 and then… he told me I had a tag light out did I want it to be replaced and I said yes. I had to go look for the service rep to find out why is it taking 45min to put in this small bulb that was presented to me to change. He was apologizing and told me my car was ready out side where it was the first time. I proceed to go get my car and it wasn't in the pick up area for customers. He had to go look for the car which happen to be on the other side of the building where they work on the cars. So left there very hot and disappointed with my service on Friday 5/17/19.We regret to hear that you are displeased with your recent experience with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (888) 220-7815. We hope to hear from you.
VERY UNSATISFIED CUSTOMER!!!!
by UNSATISFIED on 05/15/2019I drove 55 minutes to get to this location, I scheduled a 12:30 PM appointment 2 weeks in advanced, I arrived to there at 12:15 PM I had to walk inside to let the front desk (cashiers) know I was there only for her to be rude in telling me… I had to pull my vehicle into the open garage door, as if I knew to do this, as I informed her I'm not from here and this is my first time her. As for my service they took my money and they did NOT rotate my tires and for all I know the didn't change my oil. My wait time was 2.5 hours (with an appointment) just for and oil change and a tire rotation that was not done. After the service tech Dusty informed me of what they suggest I have done, I sat and waited another 20 minutes for Dusty to bring my vehicle around and bring my paper work to the cashier so I could cash out only to find he was waiting on another customer who just came in. This place was a complete ZOO, standing room only and seems to be not enough mechanics to do the work or they're just unorganized. What's point of making appointments when you have sit for just about 3 hours total wait time like you're a walk in and the work you paid for is not done?!! VERY UNSATISFIED CUSTOMER!!!!Hello, thank you for leaving this detailed feedback about your experience with our dealership. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (888) 220-7815 -- we hope to hear from you soon.
Jeremy Hargrave
by THOMPSo Pam on 05/14/2019He listened and he was very helpful explaining to me (I never felt uncomfortable because of my disability)When I walked in very friendly not pushy Thanks for making my purchase such a good experienceThank you for your kind words and review. If you ever need any help, please give us a call!
RKH
by Kimberley on 04/29/2019Service was excellent! Everyone was very courteous and helpful. I could that great customer service was a priorityWe appreciate your response, Kimberley! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
The worst car buying experience of my life
by GA Car Buyer on 04/18/2019I have bought around a dozen cars throughout my life and this was the worst experience. The salesperson herself did a very good job. However when I dealt with Winston in finance, that was a totally different experience. At first, he tried… to sell me a 7 year extended warranty that started on 12/12/2015 and ended on 12/12/2022. The date of my purchase was 3/31/2019, so I had only 3 years left on the alleged 7 year warranty. Then he sold me a 5 year extended warranty. Once at home, I changed my mind and wanted a refund on the 5 year warranty. I returned to the dealership on 4/3/2019, but Winston told me my car had not been processed in the system, so the warranty cancellation form was not available yet. Of note, my check for the whole purchase price had been cleared from my bank on 4/2, so why was my car not processed yet? Winston told me he would email me the warranty cancellation form on 4/5. I waited until 4/15 and called him. He still did not email the form promptly, so I had to talk to Matt the finance manager and to Colin the sales manager for Winston to finally email the form. I have personally delivered the form back to the dealership, and I am waiting to see how long it takes them to refund my money.It's upsetting to hear that you did not receive the top-notch service we strive to provide. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (888) 220-7815 -- we hope to hear from you soon.
NICE TO DEAL WITH, WOULD COME BACK AGAIN.
by scooter on 04/11/2019We drove from Memphis to Atlanta to purchase our van because their price and a their van inventory. Did the deal over the internet and was pleased.Nation auto Toyota
by IDA gatdner on 04/09/2019updated 04/15/2019Had a oil change and tire rotationKevin is the best Salesman!
by Kperry7 on 04/13/2019We bought a new car with Kevin Mayes. He was the absolute best salesman and is the only person I would recommend buying a car from. He is honest, real, and is there to only help you make the best decision for you and your family.totally satisfied
by lorikuy on 03/23/2019simple, painless, and actually fun.On brakes service
by Leslie D on 02/28/2019updated 03/06/2019I appreciate the service and helpful with transportation. He done a great job.Service was great.
by Charlene on 02/18/2019Edmunds performed his job as a professional at all time.We are happy you had such a positive experience with us, Charlene! If you ever need any help, please give us a call!
The sales department.
by Marie Wade on 02/11/2019My experience at Auto Nation was excellent. The staff at AutoNation is very professional.20k service
by Kdulski on 02/11/2019The service tech highly recommended a cabin filter and told me there would be a 50 charge. I agreed to that fee. I asked if they were running on time and they were. My car was completed and I was told the cabin filter was included in the… 20kcheck up. A win all ths way aroundCorey Morgan
by Michael on 02/01/2019Corey Morgan was very professional and prompt. Excellent service and communicationService
by Beverly on 01/18/2019My service was excellent from scheduling to completion.Good service on New Year's Eve
by Hawkins37 on 01/01/2019updated 01/14/2019First I LOVED that I was sent several emails reminding me of my service for my truck. I was VERY pleased, as I had just arrived back to Atlanta from my trip to Virginia. Then on New Year's Eve I arrived an hour early for my 11 am… appointment. As soon as I pulled in several asked if someone was helping me, but I still don't remember either greeting me.lol They were slightly busy, so I didn't mind. I just loved how several asked if someone was helping me. Tabitha was my number one service person, and she did a phenomenal job. I didn't expect to pay $186, but Toyota saw fit to advise that my battery was at 78% and suggested that I go ahead and purchase one so I did. I did not mind waiting at all, as it was only about an hour and a half....GREAT JOB Toyota and thank you so much. See you next time Oh, I did notice that my truck has a kick or something going on, so I'll ask my guy to check it out. I'm sure it's nothing, but better to be safe than sorry.Service
by Jaylon moore on 12/13/2018updated 12/21/2018Overall I had a great experience. My service advisor, Ricky Taylor took time to explain exactly what my car needed. He was also very understanding and friendly. I was well satisfied.
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About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Hi Janei, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
by Harrick Newman on 12/25/2024