AutoNation Toyota Thornton Road

I drove 55 minutes to get to this location, I scheduled a 12:30 PM appointment 2 weeks in advanced, I arrived to there at 12:15 PM I had to walk inside to let the front desk (cashiers) know I was there only for her to be rude in telling me I had to pull my vehicle into the open garage door, as if I knew to do this, as I informed her I'm not from here and this is my first time her. As for my service they took my money and they did NOT rotate my tires and for all I know the didn't change my oil. My wait time was 2.5 hours (with an appointment) just for and oil change and a tire rotation that was not done. After the service tech Dusty informed me of what they suggest I have done, I sat and waited another 20 minutes for Dusty to bring my vehicle around and bring my paper work to the cashier so I could cash out only to find he was waiting on another customer who just came in. This place was a complete ZOO, standing room only and seems to be not enough mechanics to do the work or they're just unorganized. What's point of making appointments when you have sit for just about 3 hours total wait time like you're a walk in and the work you paid for is not done?!! VERY UNSATISFIED CUSTOMER!!!!