Customer Reviews of AutoNation Toyota Thornton Road
Review type:
Great job!
by Janei D. on 12/17/2024
updated 12/24/2024
Czech was a great salesman. As a first time car buyer, he made the buying process for my 2019 Toyota Camry SE so seamless and smooth. 10/10 recommend, thank you so much for the hospitality.
304 reviews
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Great service
by Alvin_Akbar on 12/10/2018The service was professional and thoroughGreat sales rep
by Oswaldo on 12/04/2018Sales rep was very goodMy First New Truck!!!
by Mookie K. on 11/13/2018updated 11/27/2018Good morning, my sales rep Brad was the only salesman that stepped forward out of 5 guys to help me as soon as I was walking to the show room and sold me the Tundra. Brad knowledge about the Tundra was amazing he knew that vehicle inside &… out. It's always great to have a guy like that on your team and If he can work a deal on that new Camry I will pick it up today. lolGood Toyota Service
by Kentreck on 11/06/2018Polite, timely, competent, thorough, and seemed genuinely concerned about my needsGreat customer service
by Kennebrew on 11/06/2018Knew history of my car. Did not try to give me service I did not need. Matter of fact took off service they felt I did not need.Satisfied.
by Satisfied. on 10/23/2018I expected to wait much longer than I did, but was out within an hour.Paid for service but they ignored recall
by REIguy23 on 10/05/2018My wife brought her 2013 Toyota Corolla in for service last Friday 9/28/18. They replaced her drive belt and after having her vehicle for hours allowed her to pay hundreds of dollars and take the vehicle home. I come home today Friday… 10/5/18 and find a recall postcard sitting in my mailbox for her vehicle. I am beyond mad due to the fact that she just had her vehicle in for service. I call in to the recall hotline and the gentleman that assisted me was trying to be helpful as I was understandably agitated by this situation. I got transferred to AutoNation Toyota Thornton Road and got a service agent with a nasty attitude who acted as if I should not be frustrated with the fact that they could happily take my money but not possibly save my wife's life by completing a recall. I will happily take my business elsewhere, out of my way, in order to never give this dealership another dollar. They will complete this FREE service that they should have completed without ever allowing my wife to leave the dealership and I will not be back.sales
by sharon silva on 10/05/2018ricardo picon-Herrera was my sales rep and he went above and beyond to make sure my family and I were completely satisfied with our purchaseCorolla service
by Christine on 09/06/2018I had a appointment for 3:30 for maintenance and a battery and it took 2 1/2 hours. My service rep was chatting personally with another rep while my car was finished and I was sitting in the waiting area waiting. Service this time was the… worse I have experienced here. Hopefully this doesn't become the norm..Failure to communicate. Got the run around.
by Service? on 08/28/2018updated 09/04/2018Brought my truck in twice for same problem. $85 first attempt and waited 5 hours. Second time was told a part was expidited and to come back in two days. Part took three days, was told they were booked and couldn’t see me until 5 days… later. Told that they could’ve verify what their representative told me...finally worked me in the next day, 4.5 hour wait when told at most would be 2.5 hours. $700 total and would not take off the $85 that didn’t fix the issue the first time. Told over and over that one person didn’t know what another person had said or done. Hopefully it is fixed now...Awesome
by Corolla on 08/14/2018All of the auto nation yeam made my new purchase a pleasant one.new 4 runner
by choward on 08/13/2018it was a great experience. the salesperson definitely earned his pay.Pretty good
by Mechemo on 08/13/2018I had an appointment, I came in and was taken care of right away. They told me an hour and a half but only took about an hour.Customer
by Jjjjjjjjjj on 07/31/2018Awful. 15,000 mike warranty. Took 3 hours for rotate tires. And fluid check. They overbook appointmentsMy trips to AutoNation service department
by Nic Butler on 07/03/2018updated 07/10/2018JR in service is awesome he has taken care of me and my car for years great workerNew Car Purchase
by Sharon H. on 06/29/2018Awesome experience with the entire staff, mainly Joseph F., Mr. Winston, and Mr. Ash...and then a great follow-up by Mr. Kevin Smith.Very professional
by Marine4life33 on 05/06/2018updated 05/22/2018The sales department was great. Lou was very helpful and professional from beginning to end. Daniel was also outstanding with the financing. Our experience buying our new Toyota Highlander was very positive and I’m sure we will return to… this dealership again and again.Great Experience!
by Marine4life33 on 05/06/2018updated 05/22/2018Great customer service! Will definitely return to purchase again!Disappointed
by chasStegall on 08/29/2017updated 09/08/2017Not good at all. I accepted the recommended maintenance of an Induction service. Never had this done before, but figured I needed it. My car was done quicker than I expected, however, after leaving and getting closer to home, my car… began to act funny. Not accelerating properly, making noises, check engine light came on, etc. I had to bring my car all the way back, I don't live close. Very frustrated, and totally ruined my Saturday plans by making 2 trips to the dealership. Only to find out they didn't properly tighten a part, which makes me think I received a "rush job". Thinking twice about returning..My corolla Service
by ShamirG on 05/24/2017updated 06/05/2017Customer service skills were amazing and I was told exactly what was wrong with my car and had it fixed in no time. Definitely would recommend Toyota to friends.
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About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Hi Janei, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
by Harrick Newman on 12/25/2024