AutoNation Toyota Thornton Road
Back to Service Reviews
Dealership Service Review
service Rating
From Unsatisfied to Satisfied Customer
Written byon 05/27/2019
updated 06/03/2019
On May 14, I posted an Unhappy/ unsatisfied survey... A few days later I received an email for the general manager and two days after that email I received an email from the director Mr. Phillips, whom I called, after discussing my May 4th service, he offered to rotate my tires which wasn't done during my service and he said he is going to refund me the cost of my service!!! WOW!!!! It's a great feeling knowing management stepped up to the plate and handled their business. Me. Phillips was very apologetic and concerned. There as some companies that really do care about their customers. 🌝
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Showing 1 comment
Sort by:
AutoNation Toyota Thornton Roa on 06/13/2019
Dealer Response
We are glad you chose our dealership. We appreciate your recommendation of AutoNation Toyota Thornton Road and we hope to be of service again in the future.
Report