Customer Reviews of Jim Tidwell Ford
Review type:
Truck Purchase
Great Service
by Donald Chambers on 04/22/2022From the beginning till the end great communication. Yes, more to come and a great waiting area with plenty of space.Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
Superior service experience
by David B on 04/21/2022The auto industry is tough these days with delays and part availability but these guys did a wonder job!!!Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Oil change
by James Reese on 04/21/2022Good service department. I felt the pricing was good for what I got ( oil change, tire rotation and fluid service).Thank you, James! We are thrilled that you had a pleasant service visit!
Don’t do again
by Never again on 04/20/2022I feel very much scammed by the dealership. I brought my vehicle in for a brake job and $2500 later I finally got my car back. There response was they could only repair the issue by trial and error and at my expense. I will never buy… another Ford. I for sure will not be going back to Jim Tidwell for a repair!!!Thank you for bringing this to my attention. I apologize that your recent experience with service was anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jeremy Smith General Manager jsmith3@Group1Auto.com
Ranger
by Scott on 04/19/2022Very friendlyThank you for being our customer, we appreciate your kind words, Scott!
Phenomenal Buying Experience
by Mike on 04/19/2022Jim Tidwell Ford is not looking to get over on customers. I received everything I was looking for and more. I will definitely shop here again in the future.Mike, we are very happy to hear that we were able to provide you with an enjoyable sales experience. We thank you for your business and look forward to your next visit!
Ok
by Bab on 04/19/2022They were fine but two hours and twenty minutes for a mid week oil change with a mid day appointment was kind of slow. Nice folks.Thank you for bringing this to my attention. I apologize that your recent service visit took longer than expected. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jeremy Smith General Manager jsmith3@Group1Auto.com
Great Service
by Marvin Mumford on 04/19/2022The service tech Michael Guitar got me in, took care of me and got me out in a timely manner. He also gave me a rundown of what my needs for my vehicle were for my next visit. Always great service and I have only taken my vehicle to this… location since I got it. My truck has high miles Beyound got it used, but they treat me as if it’s a 2022.Thank you for your kind words for Michael, we appreciate it! We are very happy to hear that we were able to provide you with great service visit!
Appointment for an oil change
by Tom on 04/18/2022I arrived on time for my appointment. The advisor said it should take about 1 hour for the service to be completed. It was very close to that when they told me I was all done. This was a very good appointment.Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable service experience!
A Wonderful Experience
by Dan Acworth GA on 04/18/2022Had a battery die and was getting messages on info system. This was Easter Sunday. Going out of town Tuesday. They got me in at 7am Monday morning and out by 8:30! Reasonably priced too. The gentleman checking me in and out and taking… care of me during my visit was friendly, understanding, knowledgeable and helpful. Great experience!Thank you Dan for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Slow service
by Bobby Hays on 04/18/2022Made an appointment for two vehicles to get oil change. Waited 2 hours. Price is great just very slow. Feel like it really doesn’t matter if you make an appointment or not.Thank you for bringing this to my attention. I apologize the service completion time did not meet your expectations. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jeremy Smith General Manager jsmith3@Group1Auto.com
I get the truck I wanted at a decent price
by Robbie on 04/18/2022Did not get overview of how things on the truck workedThank you for the feedback. We thank you for your business and look forward to your next visit!
Car Repair
by John Ciaschini on 04/14/2022The service department themselves are fantastic, the time to get the parts to repair my car was a little long.Thank you for your kind words, we appreciate the feedback! We are thrilled that you had a pleasant service visit!
worst service experience in my life@
by Pissed Off on 04/14/2022worst experience in my life, they had my vehicle for 22 days, it took 9 days before they ever diagnosed the issue, and continued to give me the supply chain resource excuses, if you can't manage your business, find a new career. worst… experience in my life, I will never buy another Ford product again! the truck still makes noise up front and continues to smoke, $2600 of repairs and $800 in rental car fees, wasted my time and money, you haven't heard the rest of this.Thank you for bringing this to my attention. I apologize for the issue with your vehicle has not been resolved. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jeremy Smith General Manager jsmith3@Group1Auto.com
Great experience and punctual as well.
by JoeT on 04/14/2022Had an appointment for 10 am. Arrived 10 minutes early. My truck went straight back and was completed in almost record time. The service rep was very polite and on top of things right away.Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable service experience!
Out of state sales
by Janie C on 04/13/2022Luis made our 4 hour drive worth the trip. All business was completed quickly and we were able to get back on the road home quickly.Thank you Janie for your kind words for Luis! We are thrilled that he provided you with a great car buying experience. Congratulations on your new car!
Excellent service
by Tom M on 04/12/2022First time here and it was very pleasant. Michael Guittar was on top of it and got everything done in a timely manner. Definitely would recommend the service center.Thank you Tom for the recommendation and kind words for Michael! We thank you for your business and look forward to your next visit!
Horrible service
by KB on 04/12/2022I’m completely dissatisfied with Jim Tidwell Ford service department. I brought my 2018 Mustang in a few weeks back because the check engine light came on. There’s no way that the mechanics in the service department checked my car other… than just pulling a code because the light was on. Here I am now two weeks later from picking my car up and my check engine light is back on. This just proves that there was no way that my car was fully looked over when we brought it in for service. We were told that there was a 72 hour wait for some odd reason, I get that however fully check the car when is brought into the service department. I am receiving the same alerts in my FordPass app as when I brought it in a few weeks back. The exact same three errors. Again it just shows that my car was not fully looked over when I brought it in.Thank you for bringing this to my attention. I apologize the issue with your vehicles engine was not resolved. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jeremy Smith General Manager jsmith3@Group1Auto.com
Fast service
by Scott on 04/12/2022Michael was quite helpful when I arrived for my appointment. Service guys did a great job. I was on my way home under a hour.Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with a fast and enjoyable service experience!
Diesel oil change
by Rick on 04/12/2022Oil change In & out in about an hour with appointment. Michael very pleasant & helpful.Thank you for your kind words for Michael, we appreciate it! We are very happy to hear that we were able to provide you with a fast and enjoyable experience!
Fabulous to the Last Visit
by Ross Smith on 04/11/2022The service appointment was to be the last extended maintenance plan service visit. The only surprise was an inability to rotate the tires due to the lugs being swollen. I was advised to obtain new one-piece lugs to replace the original… lugs that had been on the car since purchased new in 2017. Returned the following day and the tire rotation was done and new lugs installed. Very pleased with the efforts of my service advisor Triston to ensure all services were performed.Thank you Ross for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
Looking for a New or Used Ford in Kennesaw? You've come to the right dealership! At Jim Tidwell Ford we provide everything automotive, with great prices and customer service to the greater Atlanta area. With a new or used Ford in Kennesaw, you'll get a reliable and stylish new car at a price you can afford. Call us or make the drive from Marietta, Atlanta or Smyrna and see us in person.
The service you'll get at Kennesaw's Jim Tidwell Ford will be 2nd to none! If you are in the market for a new or used Ford in Atlanta, call to speak to a friendly salesperson, or stop in and see us at 2205 Barrett Lakes Blvd.
Our used cars near Marietta, Atlanta and Smyrna are carefully inspected by our technicians to guarantee quality for our Kennesaw customers. We are continually receiving vehicles for our used car inventory, so check back often. Visit our inventory page to browse through the Kennesaw used cars we currently have in stock.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
by Savy Robinson on 06/06/2024