Jim Tidwell Ford
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Dealership Service Review
service Rating
Don’t do again
Written byon 04/20/2022
I feel very much scammed by the dealership. I brought my vehicle in for a brake job and $2500 later I finally got my car back. There response was they could only repair the issue by trial and error and at my expense. I will never buy another Ford. I for sure will not be going back to Jim Tidwell for a repair!!!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Customer Service on 04/26/2022
Dealer Response
Thank you for bringing this to my attention. I apologize that your recent experience with service was anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Jeremy Smith
General Manager
jsmith3@Group1Auto.com
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