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Jim Tidwell Ford


2205 Barrett Lakes Blvd NW, Kennesaw, GA 30144 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (8) No (0)
Service Rating
Recommend:
Yes (51) No (2)
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Dealership Service Review

1 out of 5 starsservice Rating
Horrible service
Written by KB on 04/12/2022

I’m completely dissatisfied with Jim Tidwell Ford service department. I brought my 2018 Mustang in a few weeks back because the check engine light came on. There’s no way that the mechanics in the service department checked my car other than just pulling a code because the light was on. Here I am now two weeks later from picking my car up and my check engine light is back on. This just proves that there was no way that my car was fully looked over when we brought it in for service. We were told that there was a 72 hour wait for some odd reason, I get that however fully check the car when is brought into the service department. I am receiving the same alerts in my FordPass app as when I brought it in a few weeks back. The exact same three errors. Again it just shows that my car was not fully looked over when I brought it in.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Customer Service on 04/27/2022
Dealer Response
Thank you for bringing this to my attention. I apologize the issue with your vehicles engine was not resolved. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jeremy Smith General Manager jsmith3@Group1Auto.com
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