Jim Tidwell Ford
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Dealership Service Review
service Rating
Slow service
Written byon 04/18/2022
Made an appointment for two vehicles to get oil change. Waited 2 hours. Price is great just very slow. Feel like it really doesn’t matter if you make an appointment or not.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Customer Service on 04/27/2022
Dealer Response
Thank you for bringing this to my attention. I apologize the service completion time did not meet your expectations. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Jeremy Smith
General Manager
jsmith3@Group1Auto.com
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