Customer Reviews of Jim Tidwell Ford
Review type:
Truck Purchase
Arrogant Incompetence
by Les on 09/23/2021So far their service suck hard. My air-conditioner is not working. First thing they told me was it would take three days for them to even look at my car. Four days later they text me a list of regular maintenance items they would like to… overcharge me for with no mention of my air-conditioning problem.. After calling several times with noone answering I sent several texts asking for help the next day they texted that my bumper needs to be replaced. WTF is all I could think. Somehow my bumper is causing my air-conditioner not to work. 🤔 Update: 4 days later with no response to my texts communication from them was nonexistant so I am now standing in their service lobby and they have no further update and don't know where my car is I told them I need my car now or I will involve the police. They are now searching for my car but given the level of incompetence I have experienced so far I don't have much hope. Twenty minutes now and a guy I haven't seen before comes in and tells me "The ladies are working on it" I feel so much better now that the ladies are working on it. 45 minutes and Finally they found my car and I am on my way and the only good thing is they didn't try to charge me for anything. Bottom line: If you want to experience arrogant incompetence and total disregard for customers this is the place for you.Thank you for bringing this to my attention. I apologize for what you have experienced regarding your vehicles service. I would like an opportunity to address your concerns and to earn your business, please contact. I look forward to speaking with you. Jeremy Smith General Manager jsmith3@Group1Auto.com
Triston Rocks
by C Weiand on 09/23/2021Triston was really helpful and went the extra mile. My appt took a lot longer than it should have but overall a good experience.We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
Quick Service
by SC on 09/23/2021Very good experience. Triston was very willing to help and went above and beyond to make sure I didn’t have to wait long. He was very detailed in his explanation of the service my truck would receive. Triston took the time out to listen to… my concerns and also helped me with Ford points earned when I purchased my truck. Facilities were extremely clean, inside and out. Best part was I was able to book online, quickly, and with little wait. The extra hours, evenings and weekends are very much appreciated due to having a day time job. Then dealership I purchased my truck from doesn’t have service on the weekends or in the evenings. Jim Tidwell has earned a new customer for sure.We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
The Best
by Shawn Owens on 09/22/2021Courteous polite, top of the lineWe are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
A thumbs up 1st visit earns some loyalty
by EW from Central NY on 09/22/2021My service representative was politely aggressive for me, not toward me, in getting the part needed for my F-150’s repair and displayed the same tenacity in getting my service completed in a very timely manner. I’m from out of state but… will be moving to this area next year. J Tidwell Ford has earned my future vehicle service as well as new vehicle purchases. Very pleased.We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
Great service
by PS on 09/22/2021Did a great job of getting me in for a last minute serviceWe are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
Good experience
by Chanel Plummer on 09/21/2021My service advisor (Triston) was extremely nice and thorough in all stages of my service. The service took a little longer than I would’ve liked (no fault of his), but such is life.We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
Happy First time customer
by Happy Ford Owner on 09/21/2021Happy first time customer. Exceeded my expectationsWe are very happy to hear that we were able to provide you with an enjoyable experience and exceed your expectations!
Quick and Easy
by Luis Molina on 09/20/2021Great customer service Communication periodically on status of service.. The Mechanics and everyone involved were great..We are very happy to hear that we were able to provide you with an enjoyable service experience! Thank you for your business and look forward to your next visit!
My Warranty was not Checked
by Gary on 09/20/2021The service agent assured me that she would check to see if my issue was covered under my warranty. She informed me that it was not covered under my warranty. However, it was covered under my warranty, she lied to me and did not follow… up and check on the warranty. I was not able to be reimbursed and it cost me $865.Thank you for bringing this to my attention. I apologize for the miscommunication regarding your payment for a service under warranty. I would like an opportunity to address your concerns and to earn your business, please contact me at. I look forward to speaking with you. Jeremy Smith General Manager jsmith3@Group1Auto.com
Best service I’ve had in 4 years!
by Lisa H on 09/18/2021I purchased my car from them 4 years ago and have had every service with them since and today was by far the best service I’ve had from them. The service tech Tristan was great with the breakdown of the services performed and when he gave… me a time that my car would be finished for a simple oil change I really didn’t believe him because I have had to come back and pick up my car on many occasions 4 to 5 hrs later with a appointment. I really hope that This is the new normal with their services.We are very happy to hear that Tristan was able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
Great service
by B on 09/18/2021Michael and the service team was a big help!We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
1st time customer
by Paul on 09/18/2021My 1st time here. It took 1 hour and 30 minutes for an oil change. I had an appointment at 7am and was the 1st car in the bay. Way too long.....Good service for maintaining your Ford
by ErikB on 09/17/2021I have visited Tidwell Ford several times for services on my 2017 Ford F-150 without any major problems. They are thorough and professional. Slow at times but depends on time of the day and workload.We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
Steve was our salesman, very nice & informative. Made the difference for us
by Jim Tidwell Ford on 09/17/2021Steve made the new car experience very nice. No surprises and he made the difference of where we purchased our new car.We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
Well done!!
by 115 on 09/17/2021I was very satisfied with my service at Jim Tidwell. Chris helped me out on the floor and gave me numerous updates of when my vehicle would be ready. He was extremely helpful. Would highly recommend!We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
Efficiency Matters
by John Mackey on 09/17/2021They were quick, efficient, professional, and helpful in every way. We never felt pressured by our sales person. He was so cool and laid back but knew his job very well.We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
Took too long!
by Steve on 09/16/2021I had an appointment for a simple oil change. It took over 2 hrs to get my car back. Evidently the advisor went to lunch and didn’t deliver the vehicle back to me. So, I waited! Plus $59 for the oil change. Really? Never coming back. I will… not recommend JTF to anybody.Thank you for bringing this to my attention. I apologize that the service completion time did not meet your expectations. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jeremy Smith General Manager jsmith3@Group1Auto.com Jeremy Smith General Manager jsmith3@Group1Auto.com
Service Review
by Neil Lettre on 09/15/2021My service representative, Courtney, was fantastic! She kept me up to speed on the progress of my vehicle from start to finish and had an excellent attitude.We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
Great service
by Jonny on 09/15/2021He was beyond patient with and very niceWe are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
Good customer service
by EFusaro on 09/14/2021Facility was nice. People were polite. The cost was reasonable and the waiting area was pretty comfortable. I'll be back.We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
Looking for a New or Used Ford in Kennesaw? You've come to the right dealership! At Jim Tidwell Ford we provide everything automotive, with great prices and customer service to the greater Atlanta area. With a new or used Ford in Kennesaw, you'll get a reliable and stylish new car at a price you can afford. Call us or make the drive from Marietta, Atlanta or Smyrna and see us in person.
The service you'll get at Kennesaw's Jim Tidwell Ford will be 2nd to none! If you are in the market for a new or used Ford in Atlanta, call to speak to a friendly salesperson, or stop in and see us at 2205 Barrett Lakes Blvd.
Our used cars near Marietta, Atlanta and Smyrna are carefully inspected by our technicians to guarantee quality for our Kennesaw customers. We are continually receiving vehicles for our used car inventory, so check back often. Visit our inventory page to browse through the Kennesaw used cars we currently have in stock.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
by Savy Robinson on 06/06/2024