Jim Tidwell Ford
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My Warranty was not Checked
Written byon 09/20/2021
The service agent assured me that she would check to see if my issue was covered under my warranty. She informed me that it was not covered under my warranty. However, it was covered under my warranty, she lied to me and did not follow up and check on the warranty. I was not able to be reimbursed and it cost me $865.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Customer Service on 09/24/2021
Dealer Response
Thank you for bringing this to my attention. I apologize for the miscommunication regarding your payment for a service under warranty. I would like an opportunity to address your concerns and to earn your business, please contact me at. I look forward to speaking with you.
Jeremy Smith
General Manager
jsmith3@Group1Auto.com
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