Customer Reviews of Jim Tidwell Ford
Review type:
Truck Purchase
It was ok
by B on 01/26/2022The car is great but the sales person had a very negative attitude and seemed frustrated during most of the process.Thank you for bringing this to my attention. I apologize for your sales experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jeremy Smith General Manager jsmith3@Group1Auto.com
Fantastic service!
by Josh on 01/26/2022Definitely recommend to all my friends and family to come here for all their service needs. Amazing facility with very helpful staff.Thank you Josh for the recommendation and kind words! We thank you for your business and look forward to your next visit!
Excellent help with truck
by SWF on 01/26/2022Renaldo was great help getting truck order from start to finish.Congratulations on your new truck! Thank you for the review and kind words for Renaldo.
All good
by Michael on 01/26/2022Prompt service. Friendly people. Good prices.Thank you for your kind words for our staff, we appreciate it! We thank you for your business and look forward to your next visit!
Oil Change
by BLS on 01/25/2022My service rep, Haley was great. She was very friendly, courteous and answered all of my questions. However, I had the first oil change appointment at 7 and didn’t receive my car back until 8:40 which I believe is too long of a wait for… an oil change. Thus, I lowered my rating from 5 stars to 4 starsThank you for bringing this to my attention. I apologize that your vehicle service took longer than expected. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jeremy Smith General Manager jsmith3@Group1Auto.com
poor phone customer service skills
by Delaine on 01/25/2022Prior to my visit at the dealership yesterday, I called and spoke with a phone service representative for the service department. She had poor customer service skills. That set the tone for my service visit yesterday.Thank you for bringing this to my attention. I apologize for your service experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jeremy Smith General Manager jsmith3@Group1Auto.com
Professional
by Mrs Hendrix on 01/25/2022Great service when zi had my car towed to Jom Tidwell Ford.They kept me informed from beginning to the final pick up. The cost for repairs were good too. I will use them again.Thank you for your kind words for our staff, we appreciate it! We thank you for your business and look forward to your next visit!
Quick Work
by Nathan on 01/23/2022They got the job done a lot faster than was quoted, saving me from having to rent a car longer or carpool. Chrisy was great! They charge a lot for oil changes, but that is to be expected.Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with a fast and enjoyable experience!
Great customer service
by Bobby V on 01/22/2022The service rep Chrissy did an excellent job communicating with me every step of the way and gave me prices so there were no surprisesThank you for your kind words for Chrissy, we appreciate it! We are very happy to hear that we were able to provide you with great service visit!
Simply Great
by Bryson on 01/22/2022easy to contact, detailed conversations and voicemails, super niceThank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience!
Amazing Professionals, trusted service
by Deana Cilento on 01/22/2022Professionalism at it'sfinest. My 2015 Ford Explorer needed a diagnostic review done and repair needed. I was crunched for time, The service manager and Chrisy Johnson, were able to get my truck in AND repaired within 24 hours. They now… have a customer for life, due to their professionalism and most importantly their compassion, I was not a number,they saw a person and treated me as such. Chrisy called me and gave me updates as the diagnostics were being done, and what work was needed.Thank you for your thoughtful review, Deana. We're glad to hear you had such an outstanding experience working with Chrisy. Please let us know if we can ever assist you again in the future!
Oil change
by James on 01/21/2022Just had a basic oil change performed. Everything went well.Thank you. We're glad that you had an excellent experience with your recent service visit.
Great service!
by Ryan on 01/21/2022Micheal is great at keeping you updating when my ford was getting serviced.Thank you for your kind words for Michael, we appreciate it! We are very happy to hear that we were able to provide you with great service visit!
Honest and Friendly!
by Angela on 01/21/2022I was really happy with my first experience here. I enjoyed working with my customer service rep, Sandi. She was honest and upfront, but friendly! She was also great about following up with me regarding the diagnosis and inspection… findings. I appreciate the detailed inspection as well, and found the repairs to be done in a timely fashion!Thank you for your kind words for Sandi, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience! We thank you for your business and look forward to your next visit!
Super awesome! But also next please don’t…
by Avery Nelson on 01/21/2022I love Jim Tidwell! The people there are super nice and got my oil change done very quickly while I waited in the break room. The one negative thing I have to say is they didn’t clean their hands off before going to move my car so I had oil… all over my leather steering wheel :(. I’ve never had that problem before but I hope that it doesn’t happen next timeThank you for the feedback. We thank you for your business and look forward to your next visit!
Amazing Service
by Luis Perez on 01/20/2022The staff was helpful and quick to attend me. A staff member greeted me outside and directed me to where I needed to go. Haley assisted me during my service visit and was very helpful, detailing what to expect and keeping me updated through… the process. The service was one of the best I’ve experienced!We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
Ford Edge Eco Boost Engine Repleacement
by Stephen Davis on 01/20/2022Summary Courtney Brown was my service advisor. On the very first day of her job in a new role, I became one of her first customers (if not the first). Of all the potential assignments Courtney would receive, it would be to oversee an… engine replacement. Of course, that would be of no small concern for either one of us. Overall, she did a very good job, and I am hopeful the mechanic (John) did so as well. Time will tell if my decision to trust a switch from purchasing imports to domestic was a wise decision. Courtney was professional, caring, thoughtful and communitive. I am appreciative for her service and insights. I am grateful for the engine replace but Jim Tidwell Ford. That said, FMC reputation is in the toilet worldwide. Customers, in the many 100K, have or are communicating to their family members, friends, and spheres of influence. I was fortunate the cylinder misfired under the 60K but thousands of other are less fortunate. Detail Both Ford Motor Company and their dealerships absolutely need to make improvements. • Frankly, FMC has trashed their credibility with many hundreds of thousands worldwide because of the following. o Their failure in creating, managing and the properly mitigating of the defective in Eco Boost engine design. This occurred at the very beginning in the design phase and until they started to replace engines. The poor decision to release what has alleged to be a known engine design into the market. o An apparent horrific lack of concern for the physical safety and financial wellbeing of their customers. It is nearly unconscionable to consider, based on class action lawsuit’s allegations, FMC knew their engine design was defective as far back as 2010. Yet, they knowingly manufactured them to 2019. FMC and dealerships do not appear to make reasonable mitigation to customers with vehicles over 60K when they were to ones who flooded the market with ‘known’ a design defect. Why should a dealership make a profit off a customer when they (the customer) must replace or repair an engine with a known design defect after to 60K mi? FMC lack of concern for the customers inability to incur unplanned expenditures ranging into the many thousands of dollars on expensive vehicles with relatively low mileage. Owners will dump their defective vehicles to unsuspecting individuals which will further harm to others and soil Ford’s reputation even further. o The attempt by FMC to dismiss the class action lawsuit and accept accountability. o FMC initial response was wholly inadequate by putting in a band aid rather than addressing the real issue. o Failure to cover the full vehicle rental expense (which I had to incur) while the dealership was diagnosing why the engine light went on and while a replacement engine was in transient. o While the engine replacement was in transient to the dealership: It would have been possible to start the removal the defective engine from my SUV which would have reduced my vehicle rental expense. This was not done nor was a courtesy vehicle provided. Shameful. When a customer purchases a vehicle that costs nearly $40K and we’re treated like poop, FMC and dealership should expect consequences. They should not expect customers locality going forward. I am grateful the engine in my Ford Edge had the engine failure while its mileage was under the 60K milage mark but shame on Ford Motor Company for making such a defective product which has gained worldwide attention. http://facebook.ecoboost.nightmare • Because I am a person of influence, I have used my position to communicate my distain and options against FMC to many thousands of individuals throughout the world. • I have personally spoken and or corresponded with mechanics, service managers, auto part suppliers, service personnel in the automotive industry, family members, friends, meta-church congregations. • The above was told of my disappointments and alarms regarding what I regard as harmful and disloyal customer conduct by FMC.Thank you for the review, Stephen! We are very happy to hear that our team treated you well and was able to help you with your service experience.
Candace Waterman’s Customer Service…
by Chrystal White on 01/19/2022Candace Waterman was very knowledgeable and gave outstanding customer service!Thank you for your kind words for Candace, we appreciate it! We are very happy to hear that we were able to provide you with great service visit!
Awesome service!
by Krista Rogers on 01/19/2022Sandi gave great customer service! She helped this process of my car being in the shop go by easy & quick.Thank you Krista for your kind words for Sandi! We are thrilled that she provided you with a great service visit. We look forward to your business with us again!
Lucky?
by The Dude on 01/19/2022We just happened upon each other ...yes times have changed but smile man. My feedback would be and this goes out to all sales guys/girls. Stay off your phone on test drives. Stay engaged and involved in conversation....act interested. Damn… what has happened? It was weird. I never even got a rrun own of capabilities. I don't know....am I as a consumer expected to know everything? Hell I'm still watching videos.Thank you for bringing this to my attention. I apologize for your sales experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jeremy Smith General Manager jsmith3@Group1Auto.com
F350 Warranty Service
by DGraham on 01/19/2022Brought my 2019 F350 in for warranty service. Pretty minor service but a few parts had to be ordered and they arrived quickly after I picked up the truck. This took some close diagnostics to find the root cause for the issues I described as… being an issue but the techs did a good job. There was an issue that a minor dent in rear fender occurred while truck was transported within lot. My Service Advisor Christina was very helpful in making sure I was provided the assistance I needed with the Ford Collision Shop to get he fender replaced by the dealer. Good service department and hopefully same satisfaction with collision center.Thank you for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Looking for a New or Used Ford in Kennesaw? You've come to the right dealership! At Jim Tidwell Ford we provide everything automotive, with great prices and customer service to the greater Atlanta area. With a new or used Ford in Kennesaw, you'll get a reliable and stylish new car at a price you can afford. Call us or make the drive from Marietta, Atlanta or Smyrna and see us in person.
The service you'll get at Kennesaw's Jim Tidwell Ford will be 2nd to none! If you are in the market for a new or used Ford in Atlanta, call to speak to a friendly salesperson, or stop in and see us at 2205 Barrett Lakes Blvd.
Our used cars near Marietta, Atlanta and Smyrna are carefully inspected by our technicians to guarantee quality for our Kennesaw customers. We are continually receiving vehicles for our used car inventory, so check back often. Visit our inventory page to browse through the Kennesaw used cars we currently have in stock.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
by Savy Robinson on 06/06/2024