Jim Tidwell Ford
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Dealership Service Review
service Rating
Oil Change
Written byon 01/25/2022
My service rep, Haley was great. She was very friendly, courteous and answered all of my questions. However, I had the first oil change appointment at 7 and didn’t receive my car back until 8:40 which I believe is too long of a wait for an oil change. Thus, I lowered my rating from 5 stars to 4 stars
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Customer Service on 01/26/2022
Dealer Response
Thank you for bringing this to my attention. I apologize that your vehicle service took longer than expected. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Jeremy Smith
General Manager
jsmith3@Group1Auto.com
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