Jim Tidwell Ford

Summary Courtney Brown was my service advisor. On the very first day of her job in a new role, I became one of her first customers (if not the first). Of all the potential assignments Courtney would receive, it would be to oversee an engine replacement. Of course, that would be of no small concern for either one of us. Overall, she did a very good job, and I am hopeful the mechanic (John) did so as well. Time will tell if my decision to trust a switch from purchasing imports to domestic was a wise decision. Courtney was professional, caring, thoughtful and communitive. I am appreciative for her service and insights. I am grateful for the engine replace but Jim Tidwell Ford. That said, FMC reputation is in the toilet worldwide. Customers, in the many 100K, have or are communicating to their family members, friends, and spheres of influence. I was fortunate the cylinder misfired under the 60K but thousands of other are less fortunate. Detail Both Ford Motor Company and their dealerships absolutely need to make improvements. • Frankly, FMC has trashed their credibility with many hundreds of thousands worldwide because of the following. o Their failure in creating, managing and the properly mitigating of the defective in Eco Boost engine design.  This occurred at the very beginning in the design phase and until they started to replace engines.  The poor decision to release what has alleged to be a known engine design into the market. o An apparent horrific lack of concern for the physical safety and financial wellbeing of their customers.  It is nearly unconscionable to consider, based on class action lawsuit’s allegations, FMC knew their engine design was defective as far back as 2010. Yet, they knowingly manufactured them to 2019.  FMC and dealerships do not appear to make reasonable mitigation to customers with vehicles over 60K when they were to ones who flooded the market with ‘known’ a design defect.  Why should a dealership make a profit off a customer when they (the customer) must replace or repair an engine with a known design defect after to 60K mi?  FMC lack of concern for the customers inability to incur unplanned expenditures ranging into the many thousands of dollars on expensive vehicles with relatively low mileage.  Owners will dump their defective vehicles to unsuspecting individuals which will further harm to others and soil Ford’s reputation even further. o The attempt by FMC to dismiss the class action lawsuit and accept accountability. o FMC initial response was wholly inadequate by putting in a band aid rather than addressing the real issue. o Failure to cover the full vehicle rental expense (which I had to incur) while  the dealership was diagnosing why the engine light went on and while  a replacement engine was in transient. o While the engine replacement was in transient to the dealership:  It would have been possible to start the removal the defective engine from my SUV which would have reduced my vehicle rental expense.  This was not done nor was a courtesy vehicle provided. Shameful.  When a customer purchases a vehicle that costs nearly $40K and we’re treated like poop, FMC and dealership should expect consequences.  They should not expect customers locality going forward. I am grateful the engine in my Ford Edge had the engine failure while its mileage was under the 60K milage mark but shame on Ford Motor Company for making such a defective product which has gained worldwide attention. http://facebook.ecoboost.nightmare • Because I am a person of influence, I have used my position to communicate my distain and options against FMC to many thousands of individuals throughout the world. • I have personally spoken and or corresponded with mechanics, service managers, auto part suppliers, service personnel in the automotive industry, family members, friends, meta-church congregations. • The above was told of my disappointments and alarms regarding what I regard as harmful and disloyal customer conduct by FMC.