Customer Reviews of Jim Tidwell Ford
Review type:
Truck Purchase
Got the car I wanted!
by G80 on 02/03/2022I was attracted to a vehicle I saw online. It was in stock. My salesperson was straightforward and we closed the deal pretty quick. The only thing I didn't like is the sales manager wasn't willing negotiate at all. Other than that it was a… pleasant experience.Thank you for your kind words, we appreciate the feedback! We are thrilled that you had a pleasant sales visit!
Honest
by RR on 02/03/2022Great experience. Good Communication. In the end both sides agreed on the deal without much back and forth. Knowledgeable staff.Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
Fast. Professional. Budget friendly.
by William B on 02/02/2022Come and be wowed by the service given from professional service techs and assistance personnel with your issue with your vehicle.Thank you for your kind words, we appreciate the feedback! We are thrilled that you had a pleasant service visit!
Great service!!
by MC Brooks on 02/02/2022Great service from Hayley and not just everyone I spoke with but I observed everyone who helped others and there was a genuine concern and care from everyone I observed. Loved getting the compete vehicle report texted to me to read through… after service. Took a little longer than originally told but I know they were backed up as many places are right now and they were very accommodating and appreciative of my patience. Keep up the great service!Thank you for your kind words, we appreciate the feedback! We are thrilled that you had a pleasant service visit!
Cam phaser replacement
by GAW on 02/02/2022Jonny did a great job in keeping me updated on the entire process. We did not meet the completion target date due to unavailability of parts due to circumstances beyond Jonny’s control.Thank you for your kind words, we appreciate the feedback! We are thrilled that you had a pleasant service visit!
Great Service
by Mark Davis on 02/02/2022Jim Tidwell Ford was the best Ford service provider that I've received in years. I own 2 Ford Mustangs which are my 4th and 5th I have owned so I have used 4 other Ford Dealers for service throughout the years. Jim Tidwell provided very… good service. The Service Advisor communicated with me all through the process. I feel that I received the best service and a fair price. Although there are 2 Ford Dealers closer to my house, I will make Jim Tidwell my preferred Ford Service from now on.Thank you for your kind words, we appreciate the feedback! We are thrilled that you had a pleasant service visit!
Thank You for Recall Service
by Mark on 02/02/2022Jonny Streetman was the service adviser for an open recall repair for my 2013 Ford Explorer XLT. He wrote the service, took care of the vehicle, and notified me promptly when completed. In addition, he recommend additional services that… could be performed to enhance the performance of an 8+ year old vehicle. Thanks!Thank you for your kind words, we appreciate the feedback! We are thrilled that you had a pleasant service visit!
Another good service experience.
by WSev on 02/02/2022Took my sons car in to get the crank case pressure sensor replaced. Fixed it right up at a reasonable price.Thank you for your kind words, we appreciate the feedback! We are thrilled that you had a pleasant service visit!
93 Lincoln Town Car Repair
by Michael A on 02/01/2022My service person, Sandi Ortiz, was excellent! She understood her business, gave helpful suggestions for the repairs, was professional, personable, courteous and worked hard to get the parts I needed.Thank you for your kind words, we appreciate the feedback! We are thrilled that you had a pleasant service visit!
Courteous friendly service
by Elmo Shangnaster on 02/01/2022Everyone was attentive and helpful. Service was great.Thank you for your kind words for our staff, we appreciate it! We thank you for your business and look forward to your next visit!
Recall
by Jean on 01/31/2022Polite and PleasantThank you for your kind words for our staff, we appreciate it!
Car had a nice visit, but wasn't repaired
by trainman52 on 01/29/2022My Expedition had a rattle/creaking around the right door. Brought it in on Monday 1/17. Service advisor called me on Tuesday asking for more information, which I provided. On Thursday, 1/20, I was told the technician could not find what… was making noise. I picked up the Expedition. When I got in the car the radio was tuned to FM, a talk radio station I don't listen to and the volume was loud. Maybe, that is why the technician could not hear the noise. I wasn't given the opportunity to take a technician on a drive to point out the noise. I hear it every time I drive the vehicle. Why can't they?Thank you for bringing this to my attention. I apologize for what you have experienced in trying to get your vehicle repaired. I would like an opportunity to address your concerns and to earn your business, please contact me at jsmith3@Group1Auto.com. I look forward to speaking with you. Jeremy Smith - General Manager
Friendly help but don't be in a hurry
by Shaun on 01/29/2022Using my Ford Points needed to get my 20k oil change. Went with the package for tire rotation and all the other extras. Advisor inside was great and friendly and helped me even though it should have been an advisor from the bay, but no one… was around when I first got there. Luckily I had a lot of time this Saturday, even though scheduled an appointment at 12pm, and arrived early, it took almost 3 hours. Only saw one vehicle ahead of me so not sure what was going onThank you for your feedback about the time it took to service your vehicle because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Jeremy Smith General Manager jsmith3@Group1Auto.com
Tidwell service
by Rick on 01/29/2022Serviced f-250 - Change oil filter, fuel filters, rotate tires & new front brakes. Took about 4 hrs. for entire service. Kept me updated throughout waiting period. Thanks Michael GuittarThank you Rick for your kind words for Michael, we appreciate it! We are very happy to hear that we were able to provide you with great service visit!
Worst Customer Service I’ve seen in years.
by Disappointed on 01/28/2022I arrived at 1:00 for my 1:00 service appointment. No one said a word to me for almost 10 minutes. A young lady sitting at one of the service desks totally ignored me. (I had to drive right past her as I entered the garage.). A young man… at a second service desk finally, without getting up, hollered over to ask me if he could help me. I told him I had a 1:09 appointment and he said to give him a minute. He then took my name, found my appointment on his screen and said they weren’t real busy today so they should be able to get me in and out quickly. I was having an oil change and a tire rotation done, referred to as “The Works”. One hour and 50 minutes after my scheduled appointment, a very nice, courteous gentleman approached me to let me know my car was ready. That gentleman, who also took my payment was the only indication that anyone in your service department gives a tip about your customers. McDonald’s has better customer service. I have a suggestion. When a customer pulls into your service department, have someone greet them, if even with just a “hello, we’ll be with you shortly”. And then, when one of your service writers finally decided that the customer is more important than the Buddy they were joking with, ask them to walk over to the customer’s car to ask how they can help. I know it’s a novel idea. But, and this will surprise you, it’s the way most car dealerships handle customers. At least the ones they want to come back.Thank you for your feedback about your service experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Jeremy Smith General Manager jsmith3@Group1Auto.com
Air bag recall
by Tony on 01/27/2022The young lady Candace Waterman was awesome. When I explained how they stole my car and replaced it with a rental to change the airbags….she played right along. Thanks guys!Thank you Tony for your kind words for Candace, we appreciate it! We are very happy to hear that we were able to provide you with great service visit!
Once again
by Thomas on 01/27/2022Theres that good service and reasonable rates that help me keep up my maintence on my autosWe are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Low hassle purchase
by JM on 01/27/2022I just purchased a pre-owned vehicle from Jim Tidwell Ford. They had the vehicle priced very competitively and they gave me a good price for my trade in. Zero pressure from their F&I department to purchase a warranty but I purchased one… anyway. I would buy from them again.Thank you for your kind words for our staff! We are thrilled that we provided you with a great shopping experience. We look forward to your business with us again! Congratulations on your new car.
Excellent customer service
by Ms Foreman on 01/27/2022I took my truck in on Monday January 24, 2022. Candice Waterman was my service representative. She has a infectious smile and a warm greeting. Candice is very kind, respectful and informative. I think she is a asset to your company because… she gets the job done and puts the customer first. The entire process was smooth. That being said she will be my go to from here on out.Thank you for your kind words for Candice! We are thrilled that she provided you with a smooth service visit. We look forward to your business with us again!
Great Service and Communication
by JF on 01/27/2022Johnny was great. Transparent. Communicative. Kept me up to date thru the whole process.Thank you for your kind words for Johnny, we appreciate it! We are very happy to hear that we were able to provide you with great service visit!
Great Service!
by Chris L on 01/26/2022My experience was great! It was fast, friendly & no frills service! I am very pleased & will use Jim Tidwell Ford for all my Ford needs. Thanks so much!We are very happy to hear that we were able to provide you with a quick and enjoyable service experience! Thank you for your business and look forward to your next visit!
Looking for a New or Used Ford in Kennesaw? You've come to the right dealership! At Jim Tidwell Ford we provide everything automotive, with great prices and customer service to the greater Atlanta area. With a new or used Ford in Kennesaw, you'll get a reliable and stylish new car at a price you can afford. Call us or make the drive from Marietta, Atlanta or Smyrna and see us in person.
The service you'll get at Kennesaw's Jim Tidwell Ford will be 2nd to none! If you are in the market for a new or used Ford in Atlanta, call to speak to a friendly salesperson, or stop in and see us at 2205 Barrett Lakes Blvd.
Our used cars near Marietta, Atlanta and Smyrna are carefully inspected by our technicians to guarantee quality for our Kennesaw customers. We are continually receiving vehicles for our used car inventory, so check back often. Visit our inventory page to browse through the Kennesaw used cars we currently have in stock.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
by Savy Robinson on 06/06/2024