Jim Tidwell Ford
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Dealership Service Review
service Rating
Friendly help but don't be in a hurry
Written byon 01/29/2022
Using my Ford Points needed to get my 20k oil change. Went with the package for tire rotation and all the other extras. Advisor inside was great and friendly and helped me even though it should have been an advisor from the bay, but no one was around when I first got there. Luckily I had a lot of time this Saturday, even though scheduled an appointment at 12pm, and arrived early, it took almost 3 hours. Only saw one vehicle ahead of me so not sure what was going on
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Customer Service on 02/01/2022
Dealer Response
Thank you for your feedback about the time it took to service your vehicle because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me?
Jeremy Smith
General Manager
jsmith3@Group1Auto.com
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