Jim Tidwell Ford

I arrived at 1:00 for my 1:00 service appointment. No one said a word to me for almost 10 minutes. A young lady sitting at one of the service desks totally ignored me. (I had to drive right past her as I entered the garage.). A young man at a second service desk finally, without getting up, hollered over to ask me if he could help me. I told him I had a 1:09 appointment and he said to give him a minute. He then took my name, found my appointment on his screen and said they weren’t real busy today so they should be able to get me in and out quickly. I was having an oil change and a tire rotation done, referred to as “The Works”. One hour and 50 minutes after my scheduled appointment, a very nice, courteous gentleman approached me to let me know my car was ready. That gentleman, who also took my payment was the only indication that anyone in your service department gives a tip about your customers. McDonald’s has better customer service. I have a suggestion. When a customer pulls into your service department, have someone greet them, if even with just a “hello, we’ll be with you shortly”. And then, when one of your service writers finally decided that the customer is more important than the Buddy they were joking with, ask them to walk over to the customer’s car to ask how they can help. I know it’s a novel idea. But, and this will surprise you, it’s the way most car dealerships handle customers. At least the ones they want to come back.