Jim Tidwell Ford
Back to Service Reviews
Dealership Service Review
service Rating
Car had a nice visit, but wasn't repaired
Written byon 01/29/2022
My Expedition had a rattle/creaking around the right door. Brought it in on Monday 1/17. Service advisor called me on Tuesday asking for more information, which I provided. On Thursday, 1/20, I was told the technician could not find what was making noise. I picked up the Expedition. When I got in the car the radio was tuned to FM, a talk radio station I don't listen to and the volume was loud. Maybe, that is why the technician could not hear the noise. I wasn't given the opportunity to take a technician on a drive to point out the noise. I hear it every time I drive the vehicle. Why can't they?
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Showing 1 comment
Sort by:
Customer Service on 02/01/2022
Dealer Response
Thank you for bringing this to my attention. I apologize for what you have experienced in trying to get your vehicle repaired. I would like an opportunity to address your concerns and to earn your business, please contact me at jsmith3@Group1Auto.com. I look forward to speaking with you. Jeremy Smith - General Manager
Report