Jim Tidwell Ford
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Dealership Service Review
service Rating
Service manage great. Service terrible
Written byon 02/12/2022
Went in for a tire rotation and oil change. Tire rotation was said to be done but it was not. When I called back they said the tire tread looked fine so we didn’t rotate. That is not how tore rotations work
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Customer Service on 02/14/2022
Dealer Response
Thank you for bringing this to my attention. I apologize for the service experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Jeremy Smith
General Manager
jsmith3@Group1Auto.com
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