Customer Reviews of Jim Tidwell Ford
Review type:
Truck Purchase
Sandi is GREAT! Best thing about Tidwell
by Michelle on 03/08/2022I thought I was calling Marietta location. Someone told me to bring car 7:30 Sat morn. WRONG. I had reached someone not at that location. Prob in Iran. Car Sat from Sat morn until Fri aft. Wasn’t happy about length of time. Sandi kept me up… to date on progress once things began happening (Thursday)Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Honesty and Fairness!!
by Eddie Jackson on 03/07/2022Haley was very helpful with explaining cost and what the tech would be doing to my truck. I had an appointment at another location and they were trying to recommend I spend $199 - $604. All I wanted was a simple oil change!!.. I just… bought truck 3 weeks ago from Enterprise Auto Sales.. Thank you Haley!! Keep up the wonderful work!Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Service is behind
by Brandy on 03/07/2022I grant grace because we’re dealing with a pandemic. Companies are understaffed and MOST are doing the best they can. However, there’s nothing wrong with keeping customers updated. I dropped my car off on 2/19. My car wasn’t ready until… approximately two weeks later. I was told that my driver side windows motor went out and would need to be replaced. No problem. I wasn’t updated throughout this process UNLESS I called myself. I was promised three different time frames for completion. Moves weren’t made until I contacted management and let them know what was going on. To add insult to injury, one of my issues isn’t fixed. I’m terrified of taking my car back to the dealership for assistance because who’s to say it won’t take another two weeks? Unfortunately, I work for myself from home. I can’t be without my car that long again. So I dunno what I’m going to do. Courtney (who works in service) was sweet. But they could definitely use more help and organization.Thank you for your feedback about your service experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Jeremy Smith General Manager jsmith3@Group1Auto.com
Once again…AWESOME!
by BULLITT on 03/05/2022Micheal in service was AWESOME! He took the time! Thank you Michael, it was my pleasure dealing with you and thank you for getting me the best deal on my oil change. Team members such as yourself is why I drive a little further out to… Tidwell Ford. A+Thank you for your kind words for Micheal! We are thrilled that he provided you with a great service visit. We look forward to your business with us again!
Courtney was amazing!
by Alyssa Rose on 03/05/2022It took 2 months for my car to get fixed due to a shortage in the part they needed, but regardless, they still did an awesome job! Courtney was absolutely amazing and was there any time or day to help/answer my questions. An all around… great experience!Thank you for your kind words for Courtney, we appreciate it! We are very happy to hear that she was able to provide you with an enjoyable experience! We thank you for your business and look forward to your next visit!
Work Complete
by L Thompson on 03/04/2022Work was done to a high quality but it took longer to get my vehicle back than scheduled, however, I was provided with complimentary ride share to and from the dealership.Thank you for the feedback. We thank you for your business and look forward to your next visit!
Happy Friday
by Carol Day on 03/04/2022Excellent customer experience. Appreciate your kind consideration for my positive outcome.Thank you for your positive review, Carol! We appreciate your business.
Oil change and tire checkup
by Ronnie Turner on 03/04/2022Very efficient service with oil change and tire checkup. Service folks were friendly and helpful.Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Great Service!
by Hicks on 03/02/2022Went in for tires and an oil change. Everything was on time and professionally done. My service advisor Haley was super nice and also very professional!Thank you for the recommendation and kind words for Haley! We thank you for your business and look forward to your next visit!
No surprises here.
by Lanky on 03/02/2022Great, prompt service. All my expectations were met. Great Job.Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
Getting the job done
by Stan J on 03/02/2022It was easy to make an appointment and work was done quickly and with satisfactoryThank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
Friends with cars
by Ivy McCord on 03/02/2022If you want friendly service and to feel completely comfortable with the sales and finance department then Jim Tidwell Ford is the place for you. I usually feel uncomfortable and intimidated by suits but i was made to feel right at home. I… just purchased my 2nd vehicle from them and they will always be my go to dealer. I am a very satisfied customer.Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
Great service department!
by Sean Mogelgaard on 03/01/2022Everyone in the service department who helped me were kind, honest, and professional. They did give me bad news about my car, however they were honest with the issues and gave me transparent solutions. I ended up getting a new vehicle,… however the service department were all exceptional and quick with my cars diagnosis. Would highly reccomend!Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
Ty was great!
by Sean Mogelgaard on 03/01/2022Everyone was personable and professional! They helped me get the car I wanted and helped make the process swift and easy.Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
Great service
by Will on 03/01/2022Professional and prompt serviceThank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
Candace made it great!
by Julie on 03/01/2022Never been a fan of going to the dealership. Candace was polite and easy to talk to, she communicated with me and had amazing customer service! Thanks Candace!Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
Friendly employees
by JAAM on 02/28/2022Offered help by multiple employees and were easy to talk to and ask for help.Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
You shouldn’t argue with the customer!!!!
by Johnny G on 02/28/2022The service advisor when I first came in very nice and thorough she seem to know her job well. But when I went inside to speak to a representative about my recalls he told me I only had one recall because that’s what the computer showed. I… later showed the girl Haley and ask her what it showed on my phone she said you actually have four recalls so you need to better educate your service people not very happy.Thank you for bringing this to my attention. I apologize for what you experienced with regards to your recalls. I would like an opportunity to address your concerns and to earn your business, please contact me at jsmith3@Group1Auto.com. I look forward to speaking with you. Jeremy Smith General Manager
Great service
by Ernie Geno on 02/28/2022Jonathan was very helpful! Everything was done in timely manner!Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
Great customer service
by Rayshele B on 02/27/2022Came in for an oil change and as always everyone was so nice and the wait was not long.Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Pleasure dealing with.
by Gerald on 02/27/2022Michael was very professional and had a great attitude.Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Looking for a New or Used Ford in Kennesaw? You've come to the right dealership! At Jim Tidwell Ford we provide everything automotive, with great prices and customer service to the greater Atlanta area. With a new or used Ford in Kennesaw, you'll get a reliable and stylish new car at a price you can afford. Call us or make the drive from Marietta, Atlanta or Smyrna and see us in person.
The service you'll get at Kennesaw's Jim Tidwell Ford will be 2nd to none! If you are in the market for a new or used Ford in Atlanta, call to speak to a friendly salesperson, or stop in and see us at 2205 Barrett Lakes Blvd.
Our used cars near Marietta, Atlanta and Smyrna are carefully inspected by our technicians to guarantee quality for our Kennesaw customers. We are continually receiving vehicles for our used car inventory, so check back often. Visit our inventory page to browse through the Kennesaw used cars we currently have in stock.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
by Savy Robinson on 06/06/2024