Jim Tidwell Ford

I grant grace because we’re dealing with a pandemic. Companies are understaffed and MOST are doing the best they can. However, there’s nothing wrong with keeping customers updated. I dropped my car off on 2/19. My car wasn’t ready until approximately two weeks later. I was told that my driver side windows motor went out and would need to be replaced. No problem. I wasn’t updated throughout this process UNLESS I called myself. I was promised three different time frames for completion. Moves weren’t made until I contacted management and let them know what was going on. To add insult to injury, one of my issues isn’t fixed. I’m terrified of taking my car back to the dealership for assistance because who’s to say it won’t take another two weeks? Unfortunately, I work for myself from home. I can’t be without my car that long again. So I dunno what I’m going to do. Courtney (who works in service) was sweet. But they could definitely use more help and organization.