Jim Tidwell Ford
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Dealership Service Review
service Rating
You shouldn’t argue with the customer!!!!
Written byon 02/28/2022
The service advisor when I first came in very nice and thorough she seem to know her job well. But when I went inside to speak to a representative about my recalls he told me I only had one recall because that’s what the computer showed. I later showed the girl Haley and ask her what it showed on my phone she said you actually have four recalls so you need to better educate your service people not very happy.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Customer Service on 03/04/2022
Dealer Response
Thank you for bringing this to my attention. I apologize for what you experienced with regards to your recalls. I would like an opportunity to address your concerns and to earn your business, please contact me at jsmith3@Group1Auto.com. I look forward to speaking with you.
Jeremy Smith
General Manager
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