Customer Reviews of Jim Tidwell Ford
Review type:
Truck Purchase
Focus RS
by Johnny on 03/21/2022Great experience in the service department, they kept me informed and even stayed a couple of minutes late so I could pick my car up after work on a SaturdayThank you for being our customer, we appreciate your kind words. We are thrilled that you had a pleasant service visit! We thank you for your business and look forward to your next visit!
Rating
by Jeremy on 03/21/2022Service techs did good with my truck, but had no answers regarding a service on our new vehicle. To many back and forth with too many different people.Thank you for the feedback regarding our communication. We thank you for your business and look forward to your next visit.
Customer service was great
by Kyle Bantom on 03/20/2022Guy at the service center counter was very helpfulThank you for your kind words for our staff, we appreciate it!
Boring oil change and tire rotate
by Jon on 03/18/2022Just a routine oil change and tire rotate, and I dropped the car off. The service department got it done within an hour and a half. Thank you!Thank you for being our customer, we appreciate your kind words. We are thrilled that you had a pleasant service visit! We thank you for your business and look forward to your next visit!
Explorer service visit
by Karen on 03/18/2022Candace and the rest of the staff are great ... friendly and professional even though we had to reschedule several times. Made our experience a good one!Thank you for your kind words, we appreciate the feedback! We are thrilled that you had a pleasant service visit!
On the road again
by SD on 03/17/2022Sandi did a nice job of communicating the problems and status update. Checkout was efficient.Thank you for your kind words for Sandi! We are thrilled that she provided you with a great service visit. We look forward to your business with us again!
I’m over this place!
by Lisa H on 03/17/2022I have been getting my oil changed there since I purchased my 2017 ford fusion from them and 90 percent of the time it is between a 2-3 hr wait with a appointment I never really complain because I usually drop my vehicle off on a Saturday… and take care of my chores and I am ready when they call me but todays visit is on a Thursday and it took 1hr and 45 mins for a oil change with a appointment. When I got there I informed the advisor that I had a Dr’s appointment in 2 hours and I know that they usually take long to get your car back but she advised me they were slow today and it would be back within the hour, guess what I was late for my Dr’s appointment. The topper was when the young man brought my car to the front he had the worst attitude. I’m done!!! P.S please don’t put this on Covid or the War this has been happening since at least 2017Thank you for bringing this to my attention. I apologize that the service completion time did not meet your expectations. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jeremy Smith General Manager jsmith3@Group1Auto.com
Just because you say you give good service does not mean you do!
by Jim on 03/17/2022When driving my truck into the bay there are signs on the wall bragging about how great the service is, however, it’s anything but. What a terrible experience and lack of care. My truck was in the shop nearly two weeks to troubleshoot why… the ABS Module keeps shorting out. Answer: because it’s no good. Get another one. Then I left there with a “check engine soon” light on and I could get a call back from them. So I kept calling until O got someone and they said bring it back early in the morning and leave it and they would try to get it back to me the same evening. I took it to a local shop who discovered they had left a seal open that goes to a sensor on the air intake. They told me the replacement part for the ABS brakes was available for $1250 and $800 to install it. It mounts on with 4 screws and one wire to plug in. Maximum 20 minutes. No adjusting and no testing. Just screw it on for $800. It turns out they can’t get the part now or ever. They are very unprofessional and they do not know what they’re doing.Thank you for bringing this to my attention. I apologize for what you have experienced during you latest service visit. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jeremy Smith General Manager jsmith3@Group1Auto.com
Poor Communication
by Brandon Taylor on 03/17/2022I have had this problem with Jim Tidwell Ford multiple times. They don’t keep you informed on the status of your vehicle. You have to call them to find out anything once your vehicle is in their service. I asked for an all over vehicle… inspection on my car while it was being serviced. When I came to pick it up, the sales person told me that they did not find anything that was wrong other than what I brought it in for. But after I read through the documents and the “vehicle report card” there were multiple items listed that I would have had serviced as well. Now I’ll have to bring my car back to a shop to have these items serviced. Had they called and told me about these things before the called to tell me that my car was ready to be picked up, I would have had them fix it then and there. A complete disregard for a customers time and patience.Thank you for bringing this to my attention. I apologize for the lack of communication and the services not being done to completion as you anticipated. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jeremy Smith General Manager jsmith3@Group1Auto.com
Thank you for bringing this to my attention. I apologize for the lack of communication regarding your vehicles service. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jeremy Smith General Manager jsmith3@Group1Auto.com
Helpful Service
by Jamie Garrett on 03/17/2022Great experience mainly due to Candace. She was prompt, honest, and stayed connected with updates and info. She is invaluable and awesome!Thank you Jamie for your kind words for Candace, we appreciate it! We are very happy to hear that we were able to provide you with great service visit!
Great service
by Pappy on 03/17/2022I bought F150 from Jim Tidwell. I stopped using the service department due to bad service. However the most resent visit was the best experience I've had between other Ford dealerships. I shall seek to use Jim Tidwell in the future.We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Quick and Easy Service
by WC2019 on 03/17/2022David at Jim Tidwell Ford was a GREAT help. My 2015 Ford Focus had a transmission error on the dash. I didn’t know much about cars but I know that transmission work can be expensive. The work to fix my car would have cost $2500. David was… able to take a look into warranty details and got all of the work covered. I was ecstatic to say the least. I appreciate his due diligence greatly. Will definitely be heading back to Jim Tidwell Ford and working with David due to his hospitality alone!Thank you for your kind words for Dave, we appreciate it! We are very happy to hear that we were able to provide you with great service visit!
Routine Service
by Priscilla on 03/15/2022Routine service done well and in time.Thank you for the recommendation and kind words!
Great and quick service
by Happy customer on 03/15/2022Great jobThank you for being our customer, we appreciate your kind words!
Johnny is awesome
by Mrs Weiand on 03/15/2022I recently had my truck serviced at Jim Tidwell and Johnny was my adviser. He was so helpful and knowledgeable! I definitely recommend Jim Tidwell and JohnnyThank you for the recommendation and kind words for Johnny! We thank you for your business and look forward to your next visit!
Service was good
by Daniel Burke on 03/15/2022Took my car in for usual maintenance. Asked service team to also look at brakes while it is there and see if they needed any work done. I was notified that my back brakes needed work and I an happy that it was resolved at a fast time.We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Ford EcoSport Service
by Frances on 03/15/2022Candace Waterman was very pleasant, efficient and helpful with my service todayThank you Frances for your kind words for Candace, we appreciate it! We thank you for your business and look forward to your next visit!
Great location
by IW on 03/11/2022Great location for service. Workers were friendly and nice facilities.Great Service!!!!
by Alex Wade on 03/14/2022David was amazing! He was very knowledgeable and he kept me updated often! My car was here for 7 days for major maintenance. David was very friendly and made my experience here great!Thank you Alex for your kind words for David! We are thrilled that he provided you with a great service visit. We look forward to your business with us again!
Professional
by PJ on 03/13/2022Service rep was very professional. Pleasure dealing with the person.Thank you for being our customer, we appreciate your kind words! We are thrilled that you had a pleasant service visit!
Fast lane was really fast
by Bob on 03/12/2022My experience on this visit was excellent. Haley got me in and out quickly and saved me some time by not installing wipers that weren’t needed. Thank you for the excellent service and I look forward to my next visit.Thank you for your kind words for Haley, we appreciate it! We are very happy to hear that she was able to provide you with an enjoyable experience!
Looking for a New or Used Ford in Kennesaw? You've come to the right dealership! At Jim Tidwell Ford we provide everything automotive, with great prices and customer service to the greater Atlanta area. With a new or used Ford in Kennesaw, you'll get a reliable and stylish new car at a price you can afford. Call us or make the drive from Marietta, Atlanta or Smyrna and see us in person.
The service you'll get at Kennesaw's Jim Tidwell Ford will be 2nd to none! If you are in the market for a new or used Ford in Atlanta, call to speak to a friendly salesperson, or stop in and see us at 2205 Barrett Lakes Blvd.
Our used cars near Marietta, Atlanta and Smyrna are carefully inspected by our technicians to guarantee quality for our Kennesaw customers. We are continually receiving vehicles for our used car inventory, so check back often. Visit our inventory page to browse through the Kennesaw used cars we currently have in stock.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
by Savy Robinson on 06/06/2024