Customer Reviews of Jim Tidwell Ford
Review type:
Truck Purchase
Fast lane was really fast
by Bob on 03/12/2022My experience on this visit was excellent. Haley got me in and out quickly and saved me some time by not installing wipers that weren’t needed. Thank you for the excellent service and I look forward to my next visit.Thank you for your kind words for Haley, we appreciate it! We are very happy to hear that she was able to provide you with an enjoyable experience!
Excellent service
by Kennesawbama on 03/11/2022Came in for routine service and everything went very well, prompt courteous serviceThank you for your kind words, we appreciate the feedback! We are thrilled that you had a pleasant service visit!
Ruby Edge
by Richard on 03/11/2022Managed to make the recall repair the same day even with a backlog of cats for service.Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Battery Replacement
by Robin on 03/11/2022Scheduled my vehicle online and brought it in. They got me checked right in and kept me updated on the service.Thank you for your kind words, we appreciate the feedback! We are thrilled that you had a pleasant service visit!
Easy oil change and battery replacement
by Gene B on 03/11/2022Quick and convenientThank you for the recommendation and kind words!
Only have service at Tidwell Ford
by Sam L on 03/11/2022Great, friendly experience as always with Tidwell Ford Michael Guittar in service! Been a Tidwell Ford customer since 1986! Thank You!Thank you Sam for your kind words for Michael and our team! We are thrilled that you always have the best experience here with us! Thank you for your continued business and we look forward to your next visit!
Way things should work
by Bijou Viejo on 03/10/2022Dropped my car off for routine maintenance. “The Works” oil change, tire rotation,…etc. I received a text message when it was ready. Picked it up about two hours later. Payed the bill and out in about 15 minutes. This is the way things… should work.Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with a fast and enjoyable experience!
Quick and easy.
by Bob45 on 03/10/2022I waited for my car to be serviced. The lounge was clean and comfortable.We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Great service experience
by Hula on 03/10/2022Easily Booked an appointment for my 20,000 miles service and had them replace a bulb that was under warranty. Respected my time and money. Felt it was a great experience overall.Thank you for your kind words, we appreciate the feedback! We are thrilled that you had a pleasant service visit!
Poor customer satisfaction
by Boris and Natasha on 03/10/2022Would not fix csp” customer satisfaction program “ problems that showed up for my vehicle, stating that I was over on the mileage for a free fix. I called the ford corporate office they said that most all dealers would fix those type of… issues regardless of mile ergo the name of the program. They told me to take to another dealership and that they should repair the issues instead of trying to charge me $700 to fix an issue that ford had already flagged for attention. I took it out to hardy ford in Dallas ga and they addressed the issues no charge.Thank you for bringing this to my attention. I apologize for your service experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Kenneth Sims Service Director Ksims@group1auto.com
Brake issues
by Stephen Bowen on 03/10/2022Been having braking issues for several months. Service tech resolved issue in timely manner.We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.
Saved the day
by Josh on 03/10/2022Wow these dudes stayed late when my Chevy truck broke down on the way to California. Louis was more than helpful doing the paper work on the truck. The finance dude looks like Ross from friends pretty friendly and funny too I made it safe… back to California thanks to these guys.Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience!
Smooth purchase experience
by Kevin on 03/09/2022I picked up my custom ordered Bronco last week. Great experience with everyone at Jim Tidwell but especially Brandon. Smooth transaction, no surprises, no pressure to buy warranties (offered but no pressure), good offer on my trade in. In… and out quickly. A pleasure at any time but especially appreciated in today’s market where additional mark ups and last minute add-ons are not too uncommon. None of those games here. 👍Thank you Kevin for your kind words for Brandon! We are thrilled that he provided you with a great car buying experience. Congratulations on your new car!
Solid service
by JW on 03/09/2022Good service in timely manner, Lyft service a plusThank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
Wonderful customer service!
by Jamie R on 03/09/2022Luis was awesome to work with during the process of ordering and obtaining our car. He was attentive to me and very honest and kind. He let me know as soon as our car had arrived and got it cleaned up and ready for the date we could pick it… up. Luis is professional and courteous and I very highly recommend him.Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Service is king
by Sal on 03/09/2022David did an excellent job of describing the issue with my older vehicle, and clearly defined the troubleshooting steps and resolution. I had not used this dealership for some time, and am glad I returned. Stellar service!Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Always a good experience
by Frank on 03/09/2022Service department is very reliable and efficient. Always get my service done here.Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Loving Tidwell Ford Service
by Leslie on 03/09/2022My service advisor, Candace, has been wonderful. She answered my initial call, was explicit in explaining the process of getting my vehicle diagnosed, and has been forthright in her communications since I dropped the vehicle off with her.… I’m very appreciative of her client service expertise. She has answered all of my questions, has been open and honest without over promising. That’s important in this time of employee/supply shortages. The technicians have diagnosed the problem, and now it will be repaired. I’m very glad to be at Tidwell Ford. Thanks, Candace!Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Candace Waterman Is Awsome
by Connie Jackson on 03/09/2022Whenever I’m in Tidwell Ford Candace Waterman is awesome! She is professional, kind and goes beyond the call of duty to assure that my vehicle is serviced to my specification! Her attention to details is what sets her a part. Candace also… has a unique way of making you feel that your business interaction with her is valued and appreciation! She is a super star!!!Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Fail to get the problem right on.
by Kennesaw AMM on 03/08/2022Had to buy a pay for a expensive part before the dealer found the real problem.Thank you for bringing this to my attention. I apologize that you had to purchase a part before the issue was resolved. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jeremy Smith General Manager jsmith3@Group1Auto.com
Diesel oil change
by Scott on 03/08/2022Very courteous and professional.Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Looking for a New or Used Ford in Kennesaw? You've come to the right dealership! At Jim Tidwell Ford we provide everything automotive, with great prices and customer service to the greater Atlanta area. With a new or used Ford in Kennesaw, you'll get a reliable and stylish new car at a price you can afford. Call us or make the drive from Marietta, Atlanta or Smyrna and see us in person.
The service you'll get at Kennesaw's Jim Tidwell Ford will be 2nd to none! If you are in the market for a new or used Ford in Atlanta, call to speak to a friendly salesperson, or stop in and see us at 2205 Barrett Lakes Blvd.
Our used cars near Marietta, Atlanta and Smyrna are carefully inspected by our technicians to guarantee quality for our Kennesaw customers. We are continually receiving vehicles for our used car inventory, so check back often. Visit our inventory page to browse through the Kennesaw used cars we currently have in stock.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
by Savy Robinson on 06/06/2024