Jim Tidwell Ford
Dealership Service Review
When driving my truck into the bay there are signs on the wall bragging about how great the service is, however, it’s anything but. What a terrible experience and lack of care. My truck was in the shop nearly two weeks to troubleshoot why the ABS Module keeps shorting out. Answer: because it’s no good. Get another one. Then I left there with a “check engine soon” light on and I could get a call back from them. So I kept calling until O got someone and they said bring it back early in the morning and leave it and they would try to get it back to me the same evening. I took it to a local shop who discovered they had left a seal open that goes to a sensor on the air intake. They told me the replacement part for the ABS brakes was available for $1250 and $800 to install it. It mounts on with 4 screws and one wire to plug in. Maximum 20 minutes. No adjusting and no testing. Just screw it on for $800. It turns out they can’t get the part now or ever. They are very unprofessional and they do not know what they’re doing.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No