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Jim Tidwell Ford


2205 Barrett Lakes Blvd NW, Kennesaw, GA 30144 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (8) No (0)
Service Rating
Recommend:
Yes (47) No (3)
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Dealership Service Review

2 out of 5 starsservice Rating
Just because you say you give good service does not mean you do!
Written by Jim on 03/17/2022

When driving my truck into the bay there are signs on the wall bragging about how great the service is, however, it’s anything but. What a terrible experience and lack of care. My truck was in the shop nearly two weeks to troubleshoot why the ABS Module keeps shorting out. Answer: because it’s no good. Get another one. Then I left there with a “check engine soon” light on and I could get a call back from them. So I kept calling until O got someone and they said bring it back early in the morning and leave it and they would try to get it back to me the same evening. I took it to a local shop who discovered they had left a seal open that goes to a sensor on the air intake. They told me the replacement part for the ABS brakes was available for $1250 and $800 to install it. It mounts on with 4 screws and one wire to plug in. Maximum 20 minutes. No adjusting and no testing. Just screw it on for $800. It turns out they can’t get the part now or ever. They are very unprofessional and they do not know what they’re doing.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Customer Service on 03/23/2022
Dealer Response
Thank you for bringing this to my attention. I apologize for what you have experienced during you latest service visit. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jeremy Smith General Manager jsmith3@Group1Auto.com
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