Rick Hendrick Buick GMC
Customer Reviews of Rick Hendrick Buick GMC
Review type:
Excellent Service
New Battery
by Grandma on 01/03/2025My battery died and I took it to Rick Hendrick's because I wanted to make sure it was only the battery. Right off the bat I was told it was a $250.00 to run a check on the vehicle's system but if I opted for the repair, they would wave… that charge. My GMC Arcadia is 2020 which I purchased in March of 2021 and only has 34500 miles on it. The battery was the problem, and I choose to have it replaced to the tune of $419.49. They charged me $75.00 labor and $300 plus for a battery. Nothing was pro-rated because the battery was over 3 years old. I paid for the battery change because I felt that $250.00 for the diagnostic was overpriced. Not that the battery was no overpriced.Grandma, Thank you for taking the time to share your recent experience with us. We would like the opportunity to discuss it with you further. At a time convenient for you, please contact Michael Dinardi 770-497-5900.
Excellent Service
by El Matatan on 07/12/2024Excellent and On Time ServiceHello El Matatan, we appreciate you taking the time to leave us this feedback.
Routine Service on Yukon XL Denali
by dkboggs on 06/27/2024Took my vehicle in to Rick Hendrick Buick GMC in Duluth. Meet with my service advisor Nate. He explained what was due on my vehicle and the estimated time frame. Nate stated he’d come get me and ask me to wait in the waiting room. Within… about 15 minutes of Nate’s expected timeframe he came to inform he my vehicle was ready. He went over everything that was done and provided me the paperwork documenting my service. Very efficient process!!Dkboggs, we are so happy to read such a great review about Rick Hendrick Buick GMC!
Service call
by Maria e on 03/08/2023The service agent was courteous and professional .Hi Maria E, we are very happy to have provided you with such a positive experience!
Too long to wait for service issues
by Mariaeu on 01/30/2023I think 2 to 5 days is a long wait to have a mirror fixed and glove compartment light for a 7 month old car ?Hello Mariaeu, we appreciate you taking the time to leave us this feedback.
Service Center
by Beth Ga on 06/27/2022Nate Zaso was our service representative and he was amazing in getting our car serviced completely and timely. He is very professional and personable and a delight to work with! We have recommended him to family and friends.Beth Ga, we are so happy to read such a great review about Rick Hendrick Buick GMC!
Service
by Nikki Clark on 06/02/2022I always receive excellent customer service when I visit.Nikki Clark, it's experiences like yours that really keep us motivated! Thanks again for the recommendation, and have an amazing day!
Rick Hendricks
by Abowen32 on 06/01/2022Awesome professionalism!!!Customer
by R. Mitchell on 05/31/2022I purchased a vehicle late last year, but began having issues with it shortly afterwards. After several visits (oil changes, regular maintenance, along with purchasing an extended warranty, the problem still existed. So I approached my… service advisor John White about my future concerns for my 2019 Terrain. From there, he spoke with the necessary individuals, which enabled me to changed/swapped my vehicle to another Terrain which was brand new. The transition went smooth, professional, not time consuming, yet flexible for my schedule. So with the assistance from my service advisor John White, along with Amadeo Lathion, Client Advisor.....my total Satisfaction was ultimately the end result.R. Mitchell, reviews like this give us motivation and help us ensure we provide high-quality care. We sincerely thank you for the positive review, and look forward to seeing you again soon!
Buick Lacrosse Service
by Patrick on 04/17/2022Brought vehicle in for oil change, driver's side rear tire TPMI system was not registering correctly, tire rotation and a slow leak in the passenger rear tire. First the good, Nate on the service desk was great. He explained everything and… gave me the initial estimates for the oil change and tire rotation. After the tech looked at the car, I was given a list of other items that needed to be addressed. It included air filter and cabin filter replacement, coolant and fuel system service as well as an estimate to fix the TPMI for the suspected tire. My filters are K&N which can be cleaned and serviced so I chose not to have them replaced. The other added services I chose not to have done at this time. So here is the bad. When I got in the car to leave not only did the original tire not have a pressure reading but all 4 were not working. I immediately talk to Nate and he believed that I might have to drive the vehicle for some period before they reset themselves. I did not completely buy that but I would see if it would do that. A couple of thousand miles later and they are still not working. Second issue is the tire that I had the slow leak is still there and it is in the same location on the car, passenger side rear. This leaves to believe that not only was it not fixed, but the tires were not rotated. It does appear that the oil was changed. In the near future I am going to have my vehicle back in to have the above things corrected and the additional service items done. I can only hope that this experience will be better than the last.Patrick, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. If you are willing to give us another chance, please contact us at (770) 954-8718 so we can understand your situation better in order to try and turn your experience around. Thank you, Rick Hendrick Buick GMC
Buick Enclave service
by B Hutchinson on 01/26/2022Overall positive experience for routine oil change, tire rotation, etc. Only complaint is that I have asked to fix front seat belt as it is twisted. It is noted on the order request but has not been done the last 2 times I have had car in… for service.Service
by Jehovah on 04/28/2021Service was prompt and efficient. The service representative was courteous and was willing to find a solution to the problem.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Rick Hendrick Buick GMC! We are always more than happy to assist you if anything else comes up. Take care!
Run, don't walk away
by Jason on 02/24/2021Experiences like the one I had at this GMC dealership are why the "Car salesman" stereotype keeps getting perpetuated. Stopped in one Friday afternoon to look at Canyons. Test drove a couple, and really liked the AT4 we drove. Went… inside to start talking numbers, on a truck that had an MSRP of just over 41,000 + dealer addons and an "internet" price of 34,000. The first offer they laid down was over 43,000. What was shady, was the $1,895 destination charge that was below the vehicle MSRP(which already had destination of $1,195 included). Some 2,000 vehicle protection pkg that was bogus as well as a ridiculous $700 doc fee. We said that was not going to work, and it took 3 different people coming over before we were able to leave. The whole ordeal was unethical and I hate seeing the "shady car salesman" issues carrying on. Ended up buying from a different dealer and received top notch service and courtesy. My salesman "Ken" was nice. All the other folks were just not honest people. Andrew Ford was one the of the other folks that came by the desk. It was him and one of the other managers that were just shady.We are disappointed to learn of your experience here at Rick Hendrick Buick GMC, but will take this opportunity to improve. Please reach out to us at (770) 954-8718 so we may assist you in moving forward towards a resolution.
Purchased 2021 3500hd
by TC on 02/01/2021Everything went smoothly,Donald , Ryan and financing department had everything ready and set up when I got there. I'm from SC drove 5 hrs to get there and was very pleased. All discussion and numbers that was discussed In email and text was… spot on when I got there no mistakesTc, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Service
by 12skins on 01/20/2021updated 01/27/2021I had the pleasure of dealing with the service advisor Nate who was courteous and explain all charges and kept me inform how the service was going. I would recommend Rick Hendricks GMC-BUICK to my friends and family for a good customer… service experience.12skins, thank you for sharing your positive experience! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Extremely Satisfied Customer!
by LaShawna Harper on 01/27/2021My sales rep Tylre Belle was professional, polite and went above and beyond to help me not only find the perfect SUV but also helped me get financed. What amazing service!We appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
Outstanding!
by Tenn. to Ga. on 09/30/2020We drove from Nashville to Georgia just to get the savings Hendricks promised us. We have a top notch dealership in our town, but they didn't offer us the savings that Hendricks offered. So we drove to Georgia and were thrilled with the… service and professional experience we got. Our sales representative, Derek B., was professional and personable as well. He didn't oversell this beautiful car but allowed us to make our selection with no pressure. He answered every question we had and showed us all the bells and whistles on this vehicle. I would definitely recommend the combination of Derek B. and Hendricks to everyone. From my first call to the dealership to the financing to the customer service we received after the sale, everyone has been given us a quality experience. Thank you team, for making us feel great about our decision and choice.Tenn. To Ga., we're happy you found our staff to be so supportive during your experience here at Rick Hendrick Buick GMC. Thank you again for the great review!
Great buying experience
by Miranda on 09/18/2020JEFF WAS AMAZINGGGG. This place was recommended to me by my friend. So glad I came here to buy bc they made the whole thing so so easy. Jeff was super nice and really helped me out every step of the way. I so appreciate it Jeff!!!!Miranda, thanks for your praise and kind comments about our team. Until the next time we meet, take care!
Got an Envision
by Taters1 on 09/10/2020Tylre was our salesperson. She was informative and courteous without being pushy. We required help transporting the car home. She delivered it in person. Thank you to all involved. It was a rewarding experience. And, it's a Buick!!Taters1, it sounds like you had a pleasant experience with us! Your low star-rating has us concerned that there was something more we could have done to make your experience better. If this was the case, please reach out to us at (770) 954-8718 at your earliest convenience so we can understand how we can better serve you moving forward. We sincerely value your business and hope to be of service to you again in the future. Take care!
Rick Hendrick Duluth
by Gmg7777 on 08/22/2020Straight forward experience just what I expected and wanted with DonnieRUDE. UNPROFESSIONAL
by Rude on 03/20/2020Very bad experience with Rick Hendrick Gmc. Service department set an appointment for a rear marker light and when I brought it in to be fixed they didn’t have the part i told them i needed. Then after getting upset they said they would… take it off another truck. A little untrusting I wanted to watch my truck. I was treated poorly and very rude to me. I ended up leaving without my light being fixed. No follow up call or anything. I strongly suggest not using this dealership.Mr. Dalton, We apologize that you are unhappy.. The safety of both our customers and our employees are of upmost importance and priority to us and unfortunately we do not tolerate threats and your visit with our store escalated to the point where we had to make the best decision for both you as our customer and our employee as well which is the cause of the light not being fixed. We know there will be times when we make mistakes, but we always try our best to make it right. Please reach out to our management team directly if you have any additional questions. Thank you
GMC Sierra 2500HD
GMC Sierra 1500
Ford F-150
Hello El Matatan, we appreciate you taking the time to leave us this feedback.
by Michael Dinardi on 07/12/2024