Rick Hendrick Buick GMC
Customer Reviews of Rick Hendrick Buick GMC
Review type:
Excellent Service
Incredible Experience! Awesome Staff!
by PCMCDONALD on 12/27/2019I drove to Duluth after working all day, near Chattanooga, Tennessee, a little over 2 hours to make the drive. Arrived just after 7:00 PM on a Wednesday. Andrew came in on his day off to help me and my daughter. We both ended up buying new… cars. Austin also went above and beyond to help us. These guys stayed until after 11:00 PM to finalize everything. I just can’t say enough good things about them. They exceeded my expectations, in every way! We had shopped at a dealership in Marietta, on the previous Saturday (different make of car & not a part of Rick Hendrick Automotive) and we had a horrible experience. I am so happy that we went to and purchased from Rick Hendrick Buick GMC! They are a shining example of true customer service! They have earned my respect and definitely my future business.Pcmcdonald, we're happy you found our staff to be so supportive during your experience here at Rick Hendrick Buick GMC. Thank you, and have a fantastic day!
Great help from Tavian
by rtucker1124 on 12/10/2019updated 12/17/2019My wife and I had a great experience purchasing a new Yukon Denali with Tavian who was very helpful in answering all questions and helping us meet our budget.Rtucker1124, we're happy you found our staff to be so supportive during your experience here at Rick Hendrick Buick GMC. If you have any further questions, please don't hesitate to reach out!
Art Wheaton
by Awheaton56 on 12/16/2019Salesman was very professional, friendly and informative as was Justin in finance.Awheaton56, we are glad we could help! Awheaton56, we are so pleased you enjoyed your visit to Rick Hendrick Buick GMC!
T. Coleman salesman
by Bcmotherof3 on 12/05/2019updated 12/11/2019Very nice and polite. He is very respectful and patient. Rick Hendrick needs to acknowledge this young man for his service towards the company.Job well done!
by P Banks on 12/08/2019It was great working with our salesperson, Tavioun. He was patient and answered all of our questions.Hi P Banks! We're so happy we were able to help you out! If you have any further questions, please don't hesitate to reach out!
Very pleased!
by Dhill777 on 11/17/2019updated 11/22/2019I purchased a new car today and was helped by Donny. He was very helpful and knowledgeable about the vehicle. He was patient with me as he walked me through the features. I have never met anyone who sits there and explains in detail as he… did with me. Thank you for making this purchase as smooth as possible.Hello Dhill777, thank you; we appreciate your feedback! We hope to be of service to you again in the future. Best wishes, Rick Hendrick Buick GMC
Syn Capek
by Syn Capek on 10/26/2019updated 11/01/2019Luis Rios responded to our online request for a test drive of a truck we were interested in almost immediately. He was very prompt and professional as well as nice. Next thing we knew we had a new vehicle. Thank you Luis!Sales Excellence
by Sales Excellence on 10/20/2019The sales staff knows their product. Straight forward and transparent process. Very impressive. Specifically, Tylre Belle is excellent at what she is doing. Tylre will be successful at whatever she decides to do. Tylre Belle is a perfect… example for all employees to follow. I would highly recommend contacting Tylre at Rick Hendrick Buick GMC in Duluth and speak with a true professional.Mr Satterfield
by Lynn Satter on 09/27/2019updated 10/04/2019Tavien Coleman and Ron Ruberry made a great team helping me get a new truck I wanted for a while! Greatest experience of my life!Hi Lynn Satter, thank you for taking the time to leave a review for us at Rick Hendrick Buick GMC. We're happy we could meet your expectations! We can't wait to see you again, have a great day.
Disappointed Customer
by Brandon M on 09/15/2019My experience was positive initially. The Sales Rep was very attentive and did a good job answering questions. I made it very clear that I was there to purchase the vehicle and as the consumer, I expected certain things out of my… experience. I explained that in a previous purchasing experience at another dealership, I was completely turned off with how little effort went into prepping the vehicle before I received it. My requests for the vehicle to be detailed properly weren’t unreasonable. After all the paperwork was done, I inspect the vehicle and it might as well had not been touched. I was extremely disappointed that the interior hadn’t been wiped down or vacuumed properly. After that, the Sales Rep states he’s going to retrieve the second key and I can be on my way. He informs me that the keeper of the keys is on vacation and he would have to check back for it on a later date. I knew something was wrong when he said he would check on this, “if there was a second key”. I asked what that meant and was told there may not be a second key. I’m extremely turned off at this point because I wouldn’t have purchased the vehicle just to go back and incur additional expense for a second key. When the manager was informed of this, he stated that I should have asked about that and essentially made it my fault. There was no effort on his part to make any of this right. Needless to say, I’m extremely turned off by how everything went down. Customer service goes beyond the time the dotted line is signed. With that, I can’t recommend this dealership based on my experience.Brandon M, At Hendrick we are constantly striving to be better, and would value the opportunity to discuss your experience further. At your convenience, please call Michael Dinardi @ (678-381-8492), we look forward to hearing from you soon.
Best buying experience!!!
by Adore12 on 08/16/2019My overall experience at Rick Hendrick GMC was great. I had the pleasure of working with sales rep. Luis Gutierrez. From the beginning when me, my friend, and our two children walked in we were greated with a smile. We were offered… complementary coffee,water and popcorn. While working with Luis he ask plenty of questions to ensure he paired us with the best vehicle. Although the initial vehicle we wanted was sold he still continued to gather information on exactly what we were looking for. He made alot of suggestions and in the end found a solution. He brought us a White 2017 GMC Acadia that was fully loaded. We test drove it and decided it was the one. Luis went through all the necessary measures to insure we were accommodated with the lowest interest rate and payments as possible. In the end we left out happy, stress free and with ease. So if anyone ever visits Rick Hendrick Buick GMC ask for Luis Gutierrez. He will go the extra mile to get you what you want so that you can leave there completely satisfied. Also at there location they have a kids room which was a big plus because we all know that there is always a bit of a wait when you're puchasing any vehicle. While waiting I helped myself to popcorn,cappuccino, water and snack from the vending machine.Adore12, we are so pleased you enjoyed your visit to Rick Hendrick Buick GMC!
Donny
by RICHARD on 08/11/2019Exceptional salesman- Donny was knowledgeable and entertaining through the whole process. Kept us informed at every step.Richard, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Bruce M
by Bruce M on 07/14/2019Great experience. Very easy to work with in getting the right truck.Bruce M, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
#1 with Customer Service
by Tyslevine on 07/13/2019Just brought vehicle #6 from them, awesome sales department not pushy . Speedy process, and I will definitely use there services again.Tyslevine, we're so glad that we were able to go above and beyond your expectations! Thank you, and have a fantastic day!
Excellent
by MICHAEL on 06/25/2019updated 07/02/2019Jeff is awesome to work with and very friendly. Thank you!Hi Michael, thank you so much for your positive comments about Rick Hendrick Buick GMC! We hope to be of service to you again in the future. Best wishes, Rick Hendrick Buick GMC
Great
by Kara Muro on 06/17/2019Working with Donny R. Was a great experience. He really got me a good deal on a new 2019 GMC Terrain!!!Kara Muro, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rick Hendrick Buick GMC. Please don't hesitate to reach out if there's anything additional we can do for you.
Sales experience was fantastic!
by Brown family on 06/11/2019We walked in with the intent to find something for our daughter. Found the perfect vehicle and a great price, much better than I thought we would find for her. She’s extremely happy with her Toyota Avalon. Our sales person was Tavian… Coleman. He was extremely kind and personable. He did a fantastic job and I highly recommend him. No one there wasted our time. Excellent experience.Brown Family, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rick Hendrick Buick GMC. We do hope we can be of assistance in the future. Take care!
Great experience
by Cake lady on 06/10/2019The process was easy & simple. The customer service was amazing!Cake Lady, thank you for your kind words and this wonderful review! We hope to be of service to you again in the future. Best wishes, Rick Hendrick Buick GMC
Henderson Buick
by Enclave on 05/30/2019updated 06/06/2019No problem everything went wellEnclave, we're glad to hear you enjoyed your visit. If you have any further questions, please give us a call. We're always happy to help!
2019 Sierra Denali
by HBomar88 on 05/30/2019updated 06/06/2019Great experience! No pressures sales. Easy to get in touch with sales department. Tavian was great to deal with.Hbomar88, we are so happy to read such a great review about Rick Hendrick Buick GMC! If you're ever in need of more help, please let us know!
Service Dept
by TrentLewis on 05/13/2019my wife went to the service department for an oil change, a front light bulb, and rear light bulb replacement. The dealership upsold her on all this other crap and did the work for that, but not the bulb replacements. how do you not do… what we wanted in the first place? but of course do all the work you recommend? so I go back and speak to someone in service and they told me my wife declined the light bulb replacements -__- WHY would she decline the work for what she came here for in the first place! The service dept needs to get it together. We spent $275, paid for all this extra crap, but they didnt even fix what we wanted.Trentlewis, Thank you for taking the time to leave us this a review. We always want to provide the best customer service and would greatly appreciate the opportunity to talk to you about your recent visit. At a time that works best for you, please contact our Customer Relations Manager, at (470) 238-4555. We look forward to hearing from you soon.
GMC Sierra 2500HD
GMC Sierra 1500
Ford F-150
Hello El Matatan, we appreciate you taking the time to leave us this feedback.
by Michael Dinardi on 07/12/2024