Rick Hendrick Buick GMC
Back to Service Reviews
Dealership Service Review
service Rating
RUDE. UNPROFESSIONAL
Written byon 03/20/2020
Very bad experience with Rick Hendrick Gmc. Service department set an appointment for a rear marker light and when I brought it in to be fixed they didn’t have the part i told them i needed. Then after getting upset they said they would take it off another truck. A little untrusting I wanted to watch my truck. I was treated poorly and very rude to me. I ended up leaving without my light being fixed. No follow up call or anything. I strongly suggest not using this dealership.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Showing 1 comment
Sort by:
Tiffany Pendley on 03/25/2020
Dealer Response
Mr. Dalton, We apologize that you are unhappy.. The safety of both our customers and our employees are of upmost importance and priority to us and unfortunately we do not tolerate threats and your visit with our store escalated to the point where we had to make the best decision for both you as our customer and our employee as well which is the cause of the light not being fixed. We know there will be times when we make mistakes, but we always try our best to make it right. Please reach out to our management team directly if you have any additional questions. Thank you
Report