Rick Hendrick Buick GMC
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New Battery
Written byon 01/03/2025
My battery died and I took it to Rick Hendrick's because I wanted to make sure it was only the battery. Right off the bat I was told it was a $250.00 to run a check on the vehicle's system but if I opted for the repair, they would wave that charge. My GMC Arcadia is 2020 which I purchased in March of 2021 and only has 34500 miles on it. The battery was the problem, and I choose to have it replaced to the tune of $419.49. They charged me $75.00 labor and $300 plus for a battery. Nothing was pro-rated because the battery was over 3 years old. I paid for the battery change because I felt that $250.00 for the diagnostic was overpriced. Not that the battery was no overpriced.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
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Michael Dinardi on 01/04/2025
Dealer Response
Grandma, Thank you for taking the time to share your recent experience with us. We would like the opportunity to discuss it with you further. At a time convenient for you, please contact Michael Dinardi 770-497-5900.
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