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Rick Hendrick Buick GMC


3244 Commerce Blvd, Duluth, GA 30096 (map)
Today 9:00 AM - 8:00 PM
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Yes (2) No (1)
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Dealership Sales Review

1 out of 5 starssales Rating
Run, don't walk away
Written by Jason on 02/24/2021

Experiences like the one I had at this GMC dealership are why the "Car salesman" stereotype keeps getting perpetuated. Stopped in one Friday afternoon to look at Canyons. Test drove a couple, and really liked the AT4 we drove. Went inside to start talking numbers, on a truck that had an MSRP of just over 41,000 + dealer addons and an "internet" price of 34,000. The first offer they laid down was over 43,000. What was shady, was the $1,895 destination charge that was below the vehicle MSRP(which already had destination of $1,195 included). Some 2,000 vehicle protection pkg that was bogus as well as a ridiculous $700 doc fee. We said that was not going to work, and it took 3 different people coming over before we were able to leave. The whole ordeal was unethical and I hate seeing the "shady car salesman" issues carrying on. Ended up buying from a different dealer and received top notch service and courtesy. My salesman "Ken" was nice. All the other folks were just not honest people. Andrew Ford was one the of the other folks that came by the desk. It was him and one of the other managers that were just shady.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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Tiffany Pendley on 02/26/2021
Dealer Response
We are disappointed to learn of your experience here at Rick Hendrick Buick GMC, but will take this opportunity to improve. Please reach out to us at (770) 954-8718 so we may assist you in moving forward towards a resolution.
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