Master Buick GMC
Customer Reviews of Master Buick GMC
Review type:
Mr. W.P. Kieling
by Mr. Kieling on 10/21/2024I had my truck front & rear break pads and rotors replaced. I also had an oil change & tire rotation. After receiving my truck, three tires are under inflated. I purchased my truch from you.Work on my Birick
by Hotspot on 06/25/2024Once I had that phone call with Davil it was a rap, because he ensure me that he would handle it....Thank you for choosing Master Buick GMC Augusta and for sharing your positive experience with Davil. We appreciate your feedback and look forward to assisting you again in the future. See you next time! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400
Transmission service
by SoldierBoy64 on 05/20/2024No complaints about the service department they was great but I am shocked about transmission problems this early on a 2017 truckThank you for sharing your feedback. I'm glad to hear that you had a great experience with our service department at Master Buick GMC Augusta. I understand your concerns about the transmission problems on your 2017 truck. Please feel free to reach out to me, I value your honest feedback. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400
Customer
by A.C.L.U. on 01/17/2024Since purchasing a Pre-owned Vehicle from The Dealership. The Service Department have been very bad. Their fees are very high for absolutely basic common shop items. Dealership sells Warranty through Banks. But anything that's covered. They… want to make extra. Mr. Starks is very Unprofessional and will not get back to Customers. This was my experience with him which is a lasting one of a Rude person.Thank you for your feedback. Our customers are our top priority, and it appears that your recent experience with our staff and in our service department does not reflect that. Please don't hesitate to contact me so that we can discuss this issue in greater depth. I hope to hear from you soon. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400
Me and my Family will buy from Daniels GMC. From now on.
Terrible Service Experience
by dj1234567 on 05/26/2023I took in my truck for repair last Friday after it repeatedly failed to start, leaving me stranded. The issue is intermittent, but I wanted it looked at so that if it came up again, especially if my son and wife were with me, I wouldn't be… left stranded. I bought my truck from you guys back in mid-January, and everyone was really helpful. I even bought an extended warranty for $2450 since I was worried about all the different electronic parts the truck had and wanted to make sure they were protected. After failing to reproduce the issue, the service manager called me on Monday and suggested that they perform a computer upgrade after discovering an online technical advisory that appeared to be perhaps relevant to the situation. He informed me that it would cost $175 and wasn't covered by the extended warranty I bought from you all after I said, "Oh, that's great." (sarcasm) My extended warranty doesn't cover the one thing the service department is advising when I take my truck in for the first time after it repeatedly fails to start. Charles was unsure whether this would even fix my truck and cure the problem with it not starting, so I asked if there was anything we could do. He informed me that the update would cost $175 and was not covered by the warranty I bought. It was very frustrating how everything turned out. I bought this really wonderful truck, and it repeatedly failed to start. However, I didn't worry because I had gotten an extended warranty, and it turned out that my warranty didn't cover the system update that the service department had advised. This gives me a terrible taste in my mouth as a customer. Given that this was the first time I brought it in and that it has just been a few months after the purchase, it seems to me that this could have been simply applied without requiring that I pay for it just to resolve the situation. I've been asked to assess my experience in a number of emails, but to be really honest, I didn't have a nice experience and didn't feel like the customer was put first by the service department, they just wanted to make a buck.Our customers are our top priority, and it is concerning to read we didn’t meet your needs during your most recent visit. If you would like, please contact me at your earliest convenience so I may better understand what happened. I look forward to hearing from you. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400
Owner/ Manager
by Frank C on 04/18/2023Steve McDonald always takes good care of me and my family for 30 yearsHi Frank and thank you! I can't tell you how much I appreciate your customer loyalty! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400
Great Service
by Bdlcel1 on 04/11/2023Retrofit work completed quickly and efficiently. Service rep was friendly, professional and explained all work that was done. Great job!Thank you for taking the time out of your day to share your wonderful experience with us. We are delighted to hear you were treated with prompt, friendly, and informative service on your car. We hope you will give us the opportunity to help you again whenever it’s time for your next service. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400
Happy Customer
by BHill1109 on 12/21/2022Appointment with service department for a recall issue on my 2022 Buick Envision Avenir. I was taken on time and the issue was resolved in a very reasonable amount of time.Thank you for sharing this great feedback with us. I feel our service department is what makes Master Buick GMC Augusta special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. I look forward to seeing you for your next service appointment! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400
service
by tootles on 07/04/2022always a pleasant experienceThank you for this amazing review! I really appreciate your business. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400
Disrespecrful
by Kaycee1 on 11/20/2020While being checked out in the service department one of the service employees decided to wait on a friend who walked in more than 5 minutes after me and felt that it was okay. I know this because he had the audacity to say "he has been… waiting to get his vehicle". I went to speak to Ms. Hensley and was informed by the general manager that she was out. I left my contact information and I' m still waiting to hear from her 2 week later.Because of your user name, we cannot be assured who you are but Kathy Hensley recalls an incident that is familiar to what you are talking about and she did call you back and leave a message explaining that there was no attempt to cut in line by the other customer. The customer that was checked out before you had been served prior to your coming to the desk. Their car had already been pulled into the service lane so was further along in the checkout process. We are sorry you felt you were overlooked, but please be assured that you weren't. We appreciate your business and if you would like to talk more with us about this, please call Kathy at (706)922-5213.
We acknowledge your review and are currently looking into the events you’ve detailed.
Great Service
by Satisfied on 02/18/2019The Service Crew at Master Buick GMC are a great group of people. They are very customer service oriented and will answer any questions that you have.Thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we always look forward to working with you again in the future! Kind regards, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400
Excellent Service and Sale
by Stanley M on 01/26/2019We worked with Nicole and she was amazing. She is very knowledgeable on the many different used cars they had on the lot and helped us find the exact amenities we were looking for in our new to us vehicle. Jeff in Finance was so extremely… knowledgeable and helpful as well. They both went above and beyond. We discovered on the second day of owning our vehicle that there was an issue. The check engine light came on. We hit the On-Star button (we had a free trial) and they told us it was a fault int he engine cooling system. Sure enough, the temperature gauge was not reading at all. It was 5:45 on a Friday night and they told us to bring it right to them. We did, and they had a loaner vehicle waiting for us! It turns out the sensor was bad. They replaced it free of charge under their 3 month/3k mile warranty on their used cars. And we had a loaner all weekend. Although we wanted to be driving our new car, we were thankful they did that for us! We will definitely be back when it is time for our next car. We are now customers for life!Stanley, Thank you for your kind words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know that Nicole's efforts have made the difference in your car buying experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Best, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400
Service
by TedWiggind on 12/23/2018updated 01/04/2019Service writer was rude and disrespectful and I wish never to have him again as my service writer.....Tedwiggind, we appreciate hearing about your recent visit. Our priority here at Master Buick GMC is to ensure that every customer leaves our dealership with a great experience. I would love to speak with you further on the matter. Please contact me at your earliest convenience. Kind regards, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168
Poor Service
by Ashteach on 12/30/2018I brought my car in for warranty work. The service man NEVER called me back for my warranty work after I spent all day waiting for the warranty company to call the service man back. He kept telling me oh they will call back soon. I finally… left with my vehicle and he said he would call me back once he hears from the warranty company. After a week of waiting, I called the warranty company and she said they called with 3 messages to the service man at Masters GMC. It’s now been a month and no one has called from the service department. When the service department took my vehicle for a test drive they went to McDonalds and left their trash in my vehicle. Terrible customer service at this dealership! I will never bring my vehicle here again!I'm sorry to hear about your experience with us. I would like to speak with you about the details of your frustration. Please contact me at your convenience so we can discuss further. I look forward to speaking with you and regaining your trust in our business. Thank you. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168
Service with more than a smile
by jb1968ga on 02/13/2018Great experience Clean modern facility, friendly staff, smooth check-in, great communication, vehicle ready when promised and service advisors helpful with leaning features of new vehicle.Thank you for writing this wonderful review! We work hard to provide friendly and efficient service. I will be sure to share your compliments with our team. Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168
GMC Sierra 1500
GMC Sierra 2500HD
Chevrolet Silverado 1500
Thank you for sharing your experience with us. I'm glad to hear you chose Master Buick GMC Augusta for your truck's maintenance, including the brake pads, rotors, oil change, and tire rotation. It's concerning to hear about the under-inflated tires you encountered after your service. I appreciate your feedback and encourage you to reach out to me directly so I can address this issue promptly. Your satisfaction is important to me, and I'm here to help. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400
by Master Buick GMC Augusta on 10/23/2024