Master Buick GMC

I took in my truck for repair last Friday after it repeatedly failed to start, leaving me stranded. The issue is intermittent, but I wanted it looked at so that if it came up again, especially if my son and wife were with me, I wouldn't be left stranded. I bought my truck from you guys back in mid-January, and everyone was really helpful. I even bought an extended warranty for $2450 since I was worried about all the different electronic parts the truck had and wanted to make sure they were protected. After failing to reproduce the issue, the service manager called me on Monday and suggested that they perform a computer upgrade after discovering an online technical advisory that appeared to be perhaps relevant to the situation. He informed me that it would cost $175 and wasn't covered by the extended warranty I bought from you all after I said, "Oh, that's great." (sarcasm) My extended warranty doesn't cover the one thing the service department is advising when I take my truck in for the first time after it repeatedly fails to start. Charles was unsure whether this would even fix my truck and cure the problem with it not starting, so I asked if there was anything we could do. He informed me that the update would cost $175 and was not covered by the warranty I bought. It was very frustrating how everything turned out. I bought this really wonderful truck, and it repeatedly failed to start. However, I didn't worry because I had gotten an extended warranty, and it turned out that my warranty didn't cover the system update that the service department had advised. This gives me a terrible taste in my mouth as a customer. Given that this was the first time I brought it in and that it has just been a few months after the purchase, it seems to me that this could have been simply applied without requiring that I pay for it just to resolve the situation. I've been asked to assess my experience in a number of emails, but to be really honest, I didn't have a nice experience and didn't feel like the customer was put first by the service department, they just wanted to make a buck.