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Master Buick GMC


3710 Washington Rd, Augusta, GA 30907 (map)
Today 7:30 AM - 7:00 PM
Sales Rating
Recommend:
Yes (2) No (0)
Service Rating
Recommend:
Yes (2) No (2)
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Dealership Service Review

1 out of 5 starsservice Rating
Poor Service
Written by Ashteach on 12/30/2018

I brought my car in for warranty work. The service man NEVER called me back for my warranty work after I spent all day waiting for the warranty company to call the service man back. He kept telling me oh they will call back soon. I finally left with my vehicle and he said he would call me back once he hears from the warranty company. After a week of waiting, I called the warranty company and she said they called with 3 messages to the service man at Masters GMC. It’s now been a month and no one has called from the service department. When the service department took my vehicle for a test drive they went to McDonalds and left their trash in my vehicle. Terrible customer service at this dealership! I will never bring my vehicle here again!

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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dealerreply on 01/03/2019
Dealer Response
I'm sorry to hear about your experience with us. I would like to speak with you about the details of your frustration. Please contact me at your convenience so we can discuss further. I look forward to speaking with you and regaining your trust in our business. Thank you. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168
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