Customer Reviews of Napleton's Palm Beach Acura
Review type:
Great Service
MDX2017
by NJtoFLBeth on 12/14/2016Great salesman. Totally helpful. Great managers and financial people. Cars immediately available for test drives. Exteriors and interior we wanted on the lot.We appreciate the kind words. We look forward to seeing you again in the future! Best, Jennifer Hubbard General Manager jennifer@napleton.com
Great experience buying my RDX
by nicolassimon on 12/07/2016Awesome service from Sales and Finance! Great experience overall! I find the team to be professional, caring, eager to please and thorough in the sales process. would recommend to anyone!,Awesome service from Sales and Finance! Great… experience overall! I find the team to be professional, caring, eager to please and thorough in the sales process. would recommend to anyone!Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Best, Jennifer Hubbard General Manager jennifer@napleton.com
Again and again
by Libra88 on 11/11/2016updated 11/22/2016They made sure that you were getting a good deal and leaving with the vehicle you want. They didn't try to put you into something else that you didn't. Would def refer anyone I know that's in the market for a vehicle.Thanks for the great review and for your recommendation! Please come visit us if you need anything else, be it service or sales. Best, Jennifer Hubbard General Manager jennifer@napleton.com
My New Acura TLX
by SLH0914 on 09/02/2016updated 09/14/2016Wayne McGinnis sold me my last Acura, and sold me this Acura. He is detailed and thoughtful. He listened to my questions and concerns and worked hard to get me a deal that I was going to be comfortable with.Thank you for taking the time to share your feedback! I am very pleased to hear Waynes consistent professionalism and great customer service has earned your repeat business. I hope you are continuing to enjoy your purchase from Napleton Palm Beach Acura. We cant wait to see you for your next servicing appointment! Best, Jennifer Hubbard General Manager jennifer@napleton.com
Excellent Experience - Recommend!
by Gary_Freedom on 08/30/2016Mark and MJ took the time to answer all my questions and were easy to work with. They and the car were prepared before I came in and the transaction was pretty quick. Car was fully explained. Finance Manager explained options and was… very friendly.Thank you for your kind words, and congratulations on your new car! I am very happy to hear that Mark and MJ made it a smooth process for you as we know buying a car takes time out of your day. Enjoy your new car! Best, Jennifer Hubbard General Manager jennifer@napleton.com
Gary, thank you for the feedback! We are happy to hear of your positive experience at Napleton's Palm Beach Acura, and we are grateful you chose us for your automotive needs. We look forward to serving you again in the future! Best, Gene Khaytin - General Manager - gkhaytin@napleton.com or (888) 561-7077
Quick
by backerboca on 07/06/2016They were fast with getting back to my request online. The manager called me to give the information that I requested. Vehicle was cleaned and parked up front with our name in windshield, nice touch. We sent over our information prior to… getting there which helped the speeding things as paperwork was completed. Very PleasedThank you for your feedback and recommendation. It's fantastic to know that we were able to make your car purchase incredibly easy and quick. We look forward to working with you or anyone you might send our way in the future. Best, Jennifer Hubbard General Manager jennifer@napleton.com
Great Experience
by mpiccininni on 04/25/2016Great new car buying experience. Eileen Powers was especially helpful and accommodating.Thank you for taking the time to write this amazing review! Our team works very hard to ensure each of our customers are 100% satisfied with the sales experience. I am happy to hear that your time spent with Eileen was wonderful and that our team provided you with such a positive experience. We look forward to working with you again for any of your future automotive needs. Best Regards, Seth Finkel - General Manager - sfinkel@napleton.com
Awesome experience!
by Francesca31 on 04/20/2016I would like to rate this dealership and my salesman, Guy Vaccaro, a perfect 10 if I could! 5 stars doesn't justify the professional and caring experience I was able to encounter with Guy and his manager! My husband and I were happier than… expected and we are now driving our new Acura TLX!!! We wasted so much time going to different dealerships.. I wish we would have gone to Guy at Napletons palm beach Acura in the first place. We are happy customers and will always come back and refer customers to Mr. Vaccaro! Thank you for a wonderful experience and beautiful car! Your hard work was much appreciated!! Your friends/customers, The LoBruttosThank you for taking the time to leave us this feedback! Guy is a great asset to our team and he will be grateful to read the nice comments you left him. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! Best regards, Seth Finkel - General Manager - sfinkel@napleton.com
Vehicle Purchase Experience
by KFGoodwin on 04/16/2016This is my 3rd Acura purchase (April 2016) in 6 years. All 3 transactions were professional and the Staff went out of their way to make the experience enjoyable. Also, what little service on my vehicles I have needed to date was also done… quickly and under warranty. K. GoodwinThank you for your continued patronage and for leaving us this wonderful feedback! Our team works extremely hard to keep our customers coming back and its a pleasure to hear weve succeeded. If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! Best regards, Seth Finkel - General Manager - sfinkel@napleton.com
A pleasant experience
by zhunterzz on 10/24/2015Went here last week to get a new car. Worked with Richard Grogan and Andy. Both were awesome. Richard was looking out for me, to help me find exactly what I was looking for within my budget. I was able to get into a beautiful TLX and I… absolutely love it. The team was very professional and straight forward. Didn't feel for a second like I was being taken advantage of. I enjoyed my experience and felt that the team I worked with made sure that the car shopping experience was effortless.Thank you for this wonderful review! We are truly glad to hear about your fun and professional experience with Richard and Andy! We enjoyed reading your review and we truly appreciate your feedback. We are happy that you love your new TLX. Thank you again for your business! If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! Warm regards, Terry Leeder - GM - tleeder@napleton.com
sales review
by irislawrence on 10/12/2015steve lipsig was my sales person at napleton palm beach acura. it's my forth acura I purchased from steve. he's a pleasure to work withThank you for leaving us this nice review! We are very happy to hear that Steve could provide you with a great fourth car buying experience at our dealership. We appreciate your loyalty. Please come back and see us again in the future with anything else you might need. Take care! Kind regards, Terry Leeder - GM - tleeder@napleton.com
If you think they care they don't
by Crazysabre on 09/15/2015First let me say that I did not buy a car here and turned in a lease here but what I experience says a lot for the management and the staff attitude. First no one came out and greeted me and everyone gave me the run around on where to… go and who to see Wayne the guy that helped me had an attitude that was not helpful and made me feel as if I was inconveniencing him the entire time No one helped me with removing items or stickers that I had in the car Wayne didnt even inspect the car and took my word for it that it was in good shape, ( Really!) What kind of dealer doesnt look at the cars before turning in No one, and I mean no one ask me the question if I wanted to lease or buy a new car, (amazing that with all the people that saw me stand there, not one cared to make the sale) I had asked for a ride up the street so I could rent a car and Wayne said that the dealer doesnt do that, so they made me get a cab. THIS IS WHAT SET ME OFF THE MOST! Shame on you Acura that you would do anything to assist me when I buy the car and not do [non-permissible content removed] when I turn it in, shows you dont really care to build loyalty at all! This alone has completely turned me off of ever purchasing an ACURA or even recommending your cars. Again I did not buy a car there but because what I saw here really says that once you buy the car they don't care to much about you.I'm discouraged to hear you drove away with a dissatisfying experience at our dealership. I would personally like to apologize for the behavior of some of our staff, and would like to speak with you directly in order to fully understand the circumstances and reach a satisfactory resolution. Our dealership is committed to providing a pleasant shopping experience and that always starts with great customer service. From your feedback, it is clear you were not treated with the respect and courtesy you most definitely deserve. I would like to personally apologize for the events that led up to your comments and 1-star review. I would appreciate the opportunity to speak with you and to make things right. Please contact me at your convenience. I look forward to speaking with you. Sincerely, Terry Leeder - GM - tleeder@napleton.com
Vacation at Bernie's
by OcalaMDXer on 07/21/2015We were vacationing to the area, and thank God for Bernie. He offered the use of a loaner vehicle while our ac relay was diagnosed and replaced. It was obvious that he is a tremendous asset to your staff. Congratulations on having such… a courteous and professional staff.Thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from Bernie and our team. If there is anything more that we can do, please come back and see us again. Take care! Best, Terry Leeder - GM - tleeder@napleton.com
Bait and switch and very unprofessional
by umangnatani on 07/11/2015I was dealing with them to lease a 2016 acura MDX. I visited them and offered a deal. 2 weeks later I called the salesman and confirmed if the deal is still valid and when I go there leaving my kids to baby sitter, they do not honor their… own words and tell stories and lies to extort more money. Total waste of time and bait and switch approach, very unprofessional.Napleton Palm Beach Acura- Excellent Service Department
by Lodzer on 06/23/2015updated 07/06/2015This was my first time at this dealership- It provides an excellent customer experience from start to finish. Bernie kept me well informed about the entire repair process and was a pleasure to deal withgreat service
by lovelytoo on 05/28/2015i liked all phases of the service, except the car wash. Chris and Bernie are always professional and make me feel very comfortable. The refreshments are great too. Customer service A+best experience buying a car
by bthompson4 on 11/18/2014This was the best experience purchasing a vehicle from any dealer. Palm beach acura is very to the point, honest and reliable. Go speak to Wiliam, he goes that extra mile for his customers. Very pleased. Thank you!Worse Experience Ever
by nottynikalo on 08/14/2014Went there to buy a 2015 MDX...the salesman, Irwin B was very nice, but the finance department is a joke (more like a scam). They told me that my interest rate was 9.9% for a $23,000 loan on a 60 month term was $650/mo. If you do the math… right, that's equivalent to $39000 after 60months. That's $16,000 in interest. So basically, the finance guy lied about the interest rate...with that much interest on a 6yr term. The interest rate must be at least 23% but he was only telling me it was just 9.9%. There was also another problem. They agreed to sell me the car at a set OTD (out the door) price and had me put my signature down and everything and even the sales manager, Jim, agreed to sell it at that price. but when i came back to get the car, they told me the price has gone up. they said they forgot to add sales tax and dealers' fee so they add almost $3000 more. They acted like they didn't know that OTD price meant. I ended up walking out of there without buying a car and very frustrated...such a big waste of my time and a horrible experience. I wouldn't recommend anyone to go there to buy a car. if you do go....do be careful to how to do their business as i feel like the whole time i was there, they were trying to scam me for my hard earned money.Will not renew there
by leedgator on 07/06/2010Leased 2010 TSX from here last year. Sales people are extremely pushy right up to the manager. I had intended on leasing the vehicle, because the vehicle itself is great, but the lease experience made me feel like I was at Joe's Auto… Palace. On my trade-in negotiation it became " I have a auction buyer with a truck loading up for NC this afternoon who will take it but you need to decide by 3pm" ( We signed at 2:00; my trade in was still there 2 weeks later). Worst part about sales associate was every other sentence out of his mouth was "Now in about 2-3 weeks you will receive a survey, I need all "excellents" in order to get paid" He went over this at least a dozen times with me before I left. Best salespeople allow customers to make decision on their own and feel as though the decision to buy is theirs, I had already decided to buy, but this experience made me feel as though I was being sold. They also spring the maintenance program on you at the last minute while in the leasing office with finance manager (DONT DO IT), claiming you might need to change oil every 3K miles, or that if you go over mileage you will need the coverage. Ok its $30 per month but its annoying the way they spring it on you. There are much better Acura dealers in South Florida. In hindsight I should have went to the one further south where I now go for my maintenance. If you are local to the area, visit a couple of dealers before you lease/buy. Sales staff at other Palm Beach dealerships are much more accomodating, knowledgable, sincere and can probably give you a better deal.We truly try to make outstanding customer service our standard operating procedure. I am sorry that you had a bad experience and invite you to come back in and see me. Terry Leeder General Manager Palm Beach Acura
BAIT AND SWITCH
by chel98 on 06/30/2010Spoke to salesman several times before making the 3 hour drive to the dealership for a car I found online. He assured me the car was still available and to come on in. I called him when I left my house one last time to make sure the car was… still available and told him exactly what time I would be there. When I arrived the car was already SOLD. He immediately tried to sell me a different car and said it just sold today. This is a perfect example of a bait and switch to get you in the door.The salesperson apologized to you many times and the car was sold while you were in route. There was no bait and switch. I am sorry for the inconvenience and offered to pay for your gas. I was told that you bought a car elsewhere that day. Is that true??
Keep away
by bacool on 01/08/2009Extremely high pressure sales. They would not even return my car key after looking at my car for trade-in. They changed price several times after negotiating it. So you have to start all over again and at a higher price. I believe they do… that once they know you are willing to pay a certain price. Then they increase it. The salesmen are rude and argumentative and abusive during the buying process. The finance people try to sell you additional stuff and if you refuse they insult you. They have a used car showroom too. The staff and facilites are of poor quality. Their certified cars were not clean, had rust and dings and scratches. This is not what you expect from a luxury brand after paying so much money. The experience was horrible like a visit to dentist or a used car lot rather than to a luxury car showroom. Look up the better business bureau that has given this company the lowest possible rating of F and keep away or they will suck you in and cheat you with their usual techniques.Comment: I am sorry about your previous experience and would like to extend an invitation for you to come back and revisit the store. We are under new ownership and new management. Terry Leeder General Manager
I am sorry about your previous experience and would like to extend an invitation for you to come back and revisit the store. We are under new ownership and new management. Terry Leeder General Manager 561-686-0300
I am sorry that you had a negative experience under the former owner. I invite you to come back and tour the facility now. I also hope that you notice a different way that we do things. Please stop by and see me. I challenge to compare your experience now with what happened to you then. Terry Leeder General Manager Napleton's Palm Beach Acura
From the sparkling new to the tried-and-true used vehicles in our lineup, the aesthetic experts over in our service center, to our enthusiastic auto finance specialists, there's no shortage of things to love at Napleton's Palm Beach Acura. We know your time is valuable, so let us do all the hard work for you; superb service and friendly folks are what you'll find here at 6870 Okeechobee Blvd. in West Palm Beach, Florida.
New car smell is great, and we've got a range of new Acura vehicles that will delight your senses. But we think feel is really where it's at when you're dealing with a new Acura ILX, MDX, RDX, RLX or TLX model. That's why the Napleton's Palm Beach Acura sales staff is here to point you in the right direction and to assist you with the next step. After all, once you find Acura that looks right to you, you're going to want to get behind the wheel to see if you get that new car spark.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Hi Scott, thanks for your praise and kind comments about Lyriq and Nate. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Sydney Turner on 03/11/2025