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Napleton's Palm Beach Acura


6870 Okeechobee Blvd, West Palm Beach, FL 33411 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (9) No (0)
Service Rating
Recommend:
Yes (1) No (0)
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Dealership Sales Review

1 out of 5 starssales Rating
If you think they care they don't
Written by Crazysabre on 09/15/2015

First let me say that I did not buy a car here and turned in a lease here but what I experience says a lot for the management and the staff attitude. • First no one came out and greeted me and everyone gave me the “run around” on where to go and who to see • Wayne the guy that helped me had an attitude that was not helpful and made me feel as if I was inconveniencing him the entire time • No one helped me with removing items or stickers that I had in the car • Wayne didn’t even inspect the car and took my word for it that it was in good shape, ( Really!) What kind of dealer doesn’t look at the cars before turning in • No one, and I mean no one ask me the question if I wanted to lease or buy a new car, (amazing that with all the people that saw me stand there, not one cared to make the sale) • I had asked for a ride up the street so I could rent a car and Wayne said that the dealer doesn’t do that, so they made me get a cab. THIS IS WHAT SET ME OFF THE MOST! Shame on you Acura that you would do anything to assist me when I buy the car and not do [non-permissible content removed] when I turn it in, shows you don’t really care to build loyalty at all! This alone has completely turned me off of ever purchasing an ACURA or even recommending your cars. Again I did not buy a car there but because what I saw here really says that once you buy the car they don't care to much about you.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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palmbeachacura on 09/19/2015
Dealer Response
I'm discouraged to hear you drove away with a dissatisfying experience at our dealership. I would personally like to apologize for the behavior of some of our staff, and would like to speak with you directly in order to fully understand the circumstances and reach a satisfactory resolution. Our dealership is committed to providing a pleasant shopping experience and that always starts with great customer service. From your feedback, it is clear you were not treated with the respect and courtesy you most definitely deserve. I would like to personally apologize for the events that led up to your comments and 1-star review. I would appreciate the opportunity to speak with you and to make things right. Please contact me at your convenience. I look forward to speaking with you. Sincerely, Terry Leeder - GM - tleeder@napleton.com
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