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Napleton's Palm Beach Acura


6870 Okeechobee Blvd, West Palm Beach, FL 33411 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (9) No (0)
Service Rating
Recommend:
Yes (1) No (0)
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Dealership Sales Review

1 out of 5 starssales Rating
Worse Experience Ever
Written by nottynikalo on 08/14/2014

Went there to buy a 2015 MDX...the salesman, Irwin B was very nice, but the finance department is a joke (more like a scam). They told me that my interest rate was 9.9% for a $23,000 loan on a 60 month term was $650/mo. If you do the math right, that's equivalent to $39000 after 60months. That's $16,000 in interest. So basically, the finance guy lied about the interest rate...with that much interest on a 6yr term. The interest rate must be at least 23% but he was only telling me it was just 9.9%. There was also another problem. They agreed to sell me the car at a set OTD (out the door) price and had me put my signature down and everything and even the sales manager, Jim, agreed to sell it at that price. but when i came back to get the car, they told me the price has gone up. they said they forgot to add sales tax and dealers' fee so they add almost $3000 more. They acted like they didn't know that OTD price meant. I ended up walking out of there without buying a car and very frustrated...such a big waste of my time and a horrible experience. I wouldn't recommend anyone to go there to buy a car. if you do go....do be careful to how to do their business as i feel like the whole time i was there, they were trying to scam me for my hard earned money.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

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