Customer Reviews of Napleton's Palm Beach Acura
Review type:
Great Service
by Scott N on 03/08/2025
I went looking for a new EV since I drive a lot of miles. I didn't have a good experience at Cadillac with the Lyriq, so I went to Napleton to look at their ZDX. It's a great vehicle. The staff was super friendly and they offered me more… for my trade than CarMax!. The ZDX Lease was a terrific deal! I would recommend them for anyone to buy a new car. The GM, Nate, helped me personally and was very friendly and personable.
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I purchased a new 2007 Acura TL from Palm Beach Acura that was a mistake.
by deprima2000 on 03/04/20081) The car had ding damage that should have been corrected before being sold, that indicates poor quality control. This required two trips to the dealership to have them correct the dings. 2) A problem was brought to the New Car… Sales Manager and General Managers attention. They both ignored phone messages that required me to make two special trips to the dealership to try to resolve a dealership error in the tittling of the car. We could not come to an agreement so a letter was sent to Acura and a complaint went to the Better Business Bureau. Eventually the title was corrected but I still have concerns as to how they handle new transaction procedures. The Better Business Bureau has given the rating of "F" the lowest possible ranking that can be given to a company. I recommend that you go to the BBB website before doing any business with Palm Beach Acura.I am sorry that you had a negative experience but we are trying to create a better car buying experience at Napleton's Palm Beach Acura. Please stop by and see me to compare your experience with me as opposed to what happened to you under the former owner. We want to be your favorite dealer. Terry Leeder General Manager Napleton's Palm beach Acura
Worst Dealership I've Ever Dealt With! Never Do Business With Them!
by flaaurora on 05/04/2014updated 06/11/2025I started off inquiring about a new ILX online, received a response from the internet manager Melinda C. After some e-mail correspondence we made an appointment to visit the dealership, upon our arrival, there was no receptionist, no one on… the sales floor so we wandered back to the service department cashier who paged Melinda. She then apologized that all the sales people (2) were busy, she did not attempt to help us, if there was no salesperson available as she said, he was tied up an hour earlier, we could have been called to come in later or reschedule but got a used car salesman, Barry M to come over to the showroom. They couldn't find the key to the cars key box, when the finally did, they brought a car over that couldn't be road tested as it had not been through service inspection and was still covered in plastic. They then brought a car that could be road tested and we went off with Barry, as a used car salesman, he couldn't answer any questions about the car but was refreshingly honest about his lack of knowledge about new Acura's. After our road test, we sat down at a desk, they were unable to log on to the computers so nothing else could be accomplished that night, there was no computer problem, they didn't know the password. We left with a promise that the general manager, Terry would make sure we would get an incredible deal deal as we had been put through such an unprofessional experience. The next day Melinda called and pressed me for the monthly payment on our current lease, I hesitated to provide that information but in the end I relented. We have three months remaining and I told Melinda that if it was going to affect the payment we could wait until our lease ended, she informed me they may want to buy our leased car outright as it had only 19,000 miles on it. She called me and spent a lot of time telling me how she was shocked at the fantastic deal Terry had worked up for us. He was going to give us a check for our three remaining payments and a monthly lease of less that one dollar of our current payment. We had been quoted a monthly payment $81 per month less in writing from another Acura dealer, same model car! When I told her that was unacceptable, she told me I had been abusive throughout our communications. I told her that I was suspicious of all the promises she had made during our e-mails, personal visit and phone conversations and she lived up to my concerns. The treatment we received from a near luxury dealership is an embarrassment to the Napleton brand. There is absolutely no reason for anyone to ever do business at this dealership.Under new management, but still the same abysmally slow service department.
by unhappy49 on 05/05/2011updated 06/11/2025First, I want to say that I love my Acura. But, I am not loving the service department. Though they went through a recent management change, it doesn't seem to have improved their service department at all. - Appointments mean nothing. I… show up early for my appointment, then have to wait 45 to 60 minutes just to see the service rep. That's *before* any of the service even starts. - After seeing the service rep, I wait 3 to 4 hours FOR AN OIL CHANGE. That's just ridiculous. I'd rather go to Jiffy Lube, but unfortunately I pre-paid for a five-year Acura Service Plan so I'm stuck waiting... and waiting. Hey, a tip if you're reading this, guys - free WiFi and coffee doesn't make up for this service inefficiency. - I'm wondering why I even bother to make any appointment, at all. Sometimes, while I'm (still) waiting to see the service rep, a walk-in will come in without an appointment and they'll get put in the same queue. One time, a walk-in was seen by a service rep before I was - even though I had an appointment 45 minutes prior. - Don't even bother making an appointment with Bernie. Sorry Bernie, but you fight tooth-and-nail about everything - even faulty mechanics that are covered under the warranty. Or, he'll ignore it: "Well *WE* didn't hear the rattle in your engine - are you sure it wasn't something in your glovebox?" Now, as mad as I am about the quality of the service, there is one shining star in the service department. Richie is an exception that proves the rule here at Napleton, and probably should be made Head of Customer Service. He tests everything. He makes it easy. He knows the value of time, and doesn't make you wait around forever just to take down your info. And, he's willing to discuss all of your options, not just try to up-sell you on every imaginable maintenance item. In short, he's a reasonable guy who knows that he's sitting across the table from another human being, and treats them fairly. By the way, I've seen Terry (the new manager?) of Napletons posting feedback on other reviews about how this is "a new dealership, come in and see how we've changed!" I can tell you from my experience, since I was there before the change - it isn't any better. Some people were shifted around, some service guys were let go from the previous team, but in reality they're still up to the same old tricks. It's really a shame, because after I purchased the TSX I was so happy, I decided my next car would be an MDX. But, this dealership has killed it for me - I'd never consider getting an Acura again, due to the frustrations I've had with this one.
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About our dealership
From the sparkling new to the tried-and-true used vehicles in our lineup, the aesthetic experts over in our service center, to our enthusiastic auto finance specialists, there's no shortage of things to love at Napleton's Palm Beach Acura. We know your time is valuable, so let us do all the hard work for you; superb service and friendly folks are what you'll find here at 6870 Okeechobee Blvd. in West Palm Beach, Florida.
New car smell is great, and we've got a range of new Acura vehicles that will delight your senses. But we think feel is really where it's at when you're dealing with a new Acura ILX, MDX, RDX, RLX or TLX model. That's why the Napleton's Palm Beach Acura sales staff is here to point you in the right direction and to assist you with the next step. After all, once you find Acura that looks right to you, you're going to want to get behind the wheel to see if you get that new car spark.
What sets us apart
Contactless Services: Contactless Purchase, Free Home Drop-Off, Free Test Drive At Home, Private Dealership Appointments, & Virtual Appointments
Large Inventory of New/Used Vehicles
Great Customer Service
Amenities
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Hi Scott, thanks for your praise and kind comments about Lyriq and Nate. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Sydney Turner on 03/11/2025