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Napleton's Palm Beach Acura


6870 Okeechobee Blvd, West Palm Beach, FL 33411 (map)
Today 9:00 AM - 7:00 PM
Sales Rating
Recommend:
Yes (9) No (0)
Service Rating
Recommend:
Yes (1) No (0)
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Dealership Sales Review

2.4 out of 5 starssales Rating
Will not renew there
Written by leedgator on 07/06/2010

Leased 2010 TSX from here last year. Sales people are extremely pushy right up to the manager. I had intended on leasing the vehicle, because the vehicle itself is great, but the lease experience made me feel like I was at Joe's Auto Palace. On my trade-in negotiation it became " I have a auction buyer with a truck loading up for NC this afternoon who will take it but you need to decide by 3pm" ( We signed at 2:00; my trade in was still there 2 weeks later). Worst part about sales associate was every other sentence out of his mouth was "Now in about 2-3 weeks you will receive a survey, I need all "excellents" in order to get paid" He went over this at least a dozen times with me before I left. Best salespeople allow customers to make decision on their own and feel as though the decision to buy is theirs, I had already decided to buy, but this experience made me feel as though I was being sold. They also spring the maintenance program on you at the last minute while in the leasing office with finance manager (DONT DO IT), claiming you might need to change oil every 3K miles, or that if you go over mileage you will need the coverage. Ok its $30 per month but its annoying the way they spring it on you. There are much better Acura dealers in South Florida. In hindsight I should have went to the one further south where I now go for my maintenance. If you are local to the area, visit a couple of dealers before you lease/buy. Sales staff at other Palm Beach dealerships are much more accomodating, knowledgable, sincere and can probably give you a better deal.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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npbacuragm on 12/06/2010
We truly try to make outstanding customer service our standard operating procedure. I am sorry that you had a bad experience and invite you to come back in and see me. Terry Leeder General Manager Palm Beach Acura
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