Customer Reviews of AutoNation Chrysler Dodge Jeep Ram Pembroke Pines
Review type:
Poor service department
by Disgruntled on 05/10/2025I did not buy my vehicle here. I took my car here for warranted service. I was disappointed and very frustrated with the service department. The biggest issue was they would not respond to my calls for a status of my vehicle. When my… vehicle wouldn't start, I called and made arrangements for service then had the vehicle towed to the service department. I called to find out if they received the vehicle and they did. It was a few days before Christmas so they said it would take about a week to do the diagnosis since they had employees on holiday leave. I was OK with that but it was closer to 10 days. When diagnosed they said it would take 2-3 weeks for the part. I was OK with that too since I have an older vehicle. After 2 1/2 weeks I began to call for a status. It took several days of me calling them to get a response. I called 3 days in a row with no answer and no response to the voice mails I left. I drove up to the facility to ask in person. The first service adviser told me he had 70 cars he was dealing with and the service advisor assigned to me would be back in a few minutes. When my service advisor came back he said they discovered a fuel line leak and were waiting for approval from the warranty company. I asked why they didn't respond to my call and tell me that. I called the warranty company when I went home and they told me they had actually approved the repair 3 days before my call. My vehicle was there for almost 2 months. I understand that there were some delay for parts, but the calls of mine that were not returned and indifference to customer service is totally unacceptable. When the vehicle was done, it was running. After I took it home, and it sat for several hours, it had the same issue as when I took it in, it would not start. Since we were planning to drive to Maryland within a few days of me getting the vehicle back, I did not take it back to AutoNation. I was able to get the car started and did not turn it off till I dropped it off to a Dodge dealer service shop in Maryland who ultimately fixed the vehicle. Long story, but I would certainly never purchase a vehicle from AutoNation and be subject to poor after-purchase service.Horrible experience with AutoNation
by Clinton on 05/01/2024Absolute worst experience, I've encountered so much hardship after sending my vehicle to this dealership for repairs. This dealership had my car for 8 MONTHS, during that time period I was having a hard time contacting reps and management.… I've even contacted corporate and couldn't get past the 3rd party customer service team. It's a shame all of these years I've been a loyal customer to AutoNation just to feel like I was treated like complete garbage during this experience. I would never in my life recommend this place ever again. I've yet to receive any accommodations or any act of kindness after AutoNation having my car for 8 MONTHS. The lack of transparency is within this organization is awful and communication is just piss poor. They gave me car back a week ago and I had to bring it right back, because the power steering locked while I was operating A MOVING VEHICLE. I could of lost might life or gotten into a really bad accident, because of this vehicle operating in a poorly manner after them returning the vehicle to me for less than a week. Lastly, I want to mention that I'm not big on writing reviews, but I'm truly concerned who else might of experience such terrible experiences. I hope to save someone from experiencing the hardship and danger I've been put through by AutoNation Chrysler Dodge Jeep Ram Pembroke Pines dealership. This is no longer a trusted brand within my family and friends.Hi Clinton, we are deeply disappointed by your experience at AutoNation Chrysler Dodge Jeep RAM Pembroke Pines. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 446-8775 to discuss what we can do to help.
Heartfelt Appreciation for Exceptional Service by Alberto
by Thank You on 12/13/2023While it took a bit longer than expected—over 30 days—to diagnose the problem, I want to highlight Alberto's unwavering dedication and professionalism throughout the entire process. His commitment to resolving the issue and ensuring my… satisfaction was truly commendable. Despite the extended timeframe, Alberto remained patient and went above and beyond to address my concerns. His expertise and willingness to assist were evident in every interaction, making the overall experience positive despite the challenges we faced. Alberto's exceptional customer service skills and genuine care for resolving issues reflect positively on Auto Nation Dodge . I believe his commitment to customer satisfaction sets a high standard for service specialists within your organization.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Low pressure tire signal
by Bennett on 12/12/2023I made an appointment only to be told can’t be serviced due to high demand of auto repairs during holiday month.Hi Bennett, thank you for taking the time to leave us feedback. We are disappointed to learn of your experience here at AutoNation Chrysler Dodge Jeep RAM Pembroke Pines but will take this opportunity to improve.
warranty customer
by Frank Dee on 12/11/2023I bought my RAM truck at AutoNation not taking into account the quality of their service department. The first time I brought my truck in for service on Dec.30,2022 it took over 30 minutes to get someone to even check me in. Last Thursday… Dec.7 at 8:00 am I brought my truck in for scheduled warranty service . I was pleased to see they hired more service advisors and was checked in immediately. The problem That I am having is that both my side view mirrors are chattering when I close them. I was told that a full diagnostic of the electrical system would have to be performed and that it would be two to three days before they could even look at it and a loaner could not be given until a diagnosis was made. I finally picked up my vehicle on Saturday afternoon because I needed it and it was not even looked at. The service advisor said it would be looked at on Monday, so I said I would bring it back on Monday morning but was told that I would lose my place in line. Needless to say I am not happy. Seems to me AutoNation CDJR Pembroke Pines cannot honor the warranty on the vehicles they sell.Hi Frank, thank you for taking the time to leave us feedback. Please call our General Manager at (954) 446-8775 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Service was fine, but wait is constantly an issue
by stephanie on 12/07/2023I have gone to service my car 3 times at the Pine's Jeep location and each time the wait is worse. I make an appointment, arrive at my appointment time, and they check me in 90min+ later. I do not understand the point of an appointment if… no one is going to adhere to it. Every time there's a different excuse on why *this* time is different, but i can't possibly be that unlucky. If the service wasn't included in my lease, I woud not go. They have no respect for your time.Hi Stephanie, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 446-8775 to discuss what we can do to help.
Needed just a bit more.
by C. Price on 11/02/2023updated 11/30/2023I came for tire rotation and oil change. My tires were rotated however they did not spot that one of the tires had a problem. Also, after everything completed, dashboard registered a problem with auto stop. Was told that it would take four… hours to read what the problem would be. They should have reported any problems that may need attention for future visit.Service for My 2014 RAM 1500 Truck
by Vincent on 11/23/2023I have had to take my Truck (RAM 2014) 2 times for repair in the last 5 months. The first time it took 2 1/2 months before they got to it. Once I got it back within less than 500 miles I have had to return it for repairs for the same thing… again. I was told that they were going to get to my car within 7 days. 2 weeks have passed and nothing yet (Wonder Number 2191). I ask for the person that has all the details concerning my truck to call me at certain days that he also agreed and I ALWAYS have to call 1 or 2 day AFTER the fact for an update. I already called Dodge Corp and I have 2 confirmation numbers (87521272) reporting what is going on with you guys. I am waiting for the result of the diagnostic so I can send it to Corporate. The issue with my truck is that RAM are guaranteed the engine to be good for 250K to 300K miles. Mine only has less than 38,000 and it's useless. I paid over $4,000 and now who knows how much it will cost me to fix it again!Hi Vincent, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 446-8775 to discuss what we can do to help.
5-Star Service
by Lady DD on 11/23/2023I took my Jeep Wagoneer in for service due to a recall. I didn't have an appointment but my Service Advisor, Kristen Gomes, checked and found they had availability but I would have to leave the car until the next day. A loaner car was… provided with no hassle at all. On the following day, AutoNation called to inform me that my vehicle was ready for pick up. Really appreciated the care Kristen provided by first remembering us, she wore this big welcoming smile as she greeted us, she took care of all the paperwork and provisions that went along with the reason for our visit and she even had our vehicle washed and tires shined, it looked like a vehicle in the showroom. We can't thank Kristen enough so you know we will be returning to AutoNation for future auto needs and services. Thanks Kristen! Thanks AutoNation!Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value. We hope you'll consider us again in the future!
Dealear feedback need to improve
by Maria Anaya on 11/15/2023Associates are doing amazing job. This feedback is for service appointments and timeframe to complete job. Oil change and rotation 3 hours 🥲Hi Maria, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Service Advisor
by Ollazzari on 11/12/2023Service advisor very Professional, knowledgeable and excellent service experience. ThanksHi Ollazzari, thank you for taking the time to leave a review for us at AutoNation Chrysler Dodge Jeep RAM Pembroke Pines. We're happy we could meet your expectations! If you're ever in need of more help, please let us know!
Worse service Stay away
by Sad customer on 10/27/2023I have been using their services in 2019. Everything was always great. However this year the experience has been absolutely horrible. First visit: old batteries that were replaced and pieces of the exhaust system in the motor that keeps… fume from going into the cabin were left inside the vehicle and not installed back. We had to take the vehicle back and had them correct the issues. 2nd visit : Engine light came on . After a week they were not able to give a diagnostic in order to move forward for repairs nor a date certain on when the diagnostic would be completed. Everyday was a different excuse as to why it was not done. After a week of waiting the service advisor was honest enough to tell me that they only had 3 mechanics and too much work. That was enough! Stay away from the dealer.Hi, we are deeply disappointed by your experience at AutoNation Chrysler Dodge Jeep RAM Pembroke Pines. If you'd like, please contact our General Manager at (954) 446-8775. We'd appreciate the chance to make your experience a positive one.
Very disappointed
by Madelyn on 10/06/2023To start the appointment situation was a mess, there’s no list of appointments and walk ins! They do not know why I was there for even tho I do the online check in on time! When they “finish” supposedly doing the work shows on the invoice… they give me I check it was a tire rotation on it. By my surprise the tire I mark was in the same side! When I asked them the person in the check in told me Yes is there and I td Him, well it was not done because I mark the tire and it is in the same place! Very disappointed because how i know that the oil change was perform as they said they did??Hi Madelyn, we regret to hear that you are displeased with your recent experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (954) 446-8775 at your earliest convenience to discuss how we can turn this experience into a positive one.
Horrible service department
by Shirley on 10/05/2023I went to get an oil change had an appointment and my light was on for the rear axle. They made me wait there for five hours. They forgot about me. I kept asking and they said my car was in service and they misplaced my car and never came… to me and told me anything I thought my car was getting fixed, they could not fix my car and they gave me a rental and when I went to the rental place they didn’t have any cars and I had to miss work very poor service department. They said it would take one hour but it took 5 1/2 hours.Hi Shirley, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (954) 446-8775 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
customer since 2015
by Auto Nation on 09/27/2023I had a lot of help , dedicacion and service from Service Advisor Alliya Taylor and Service Manager Gavin Gaye to solve my Jeep Cherokee problem for the second time.Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Transmission progressive noise
by JaimeRam on 09/18/2023Very pleased with the service timing, diagnosed the problem accurately, got update messages and took care of the issues right away,Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Terrible service
by Maria M on 09/13/2023In my case I feel scammed, very bad service, I feel very dissatisfied, I went to have the tires rotated, and they checked a noise from my RAM truck (only 28 thousand miles). They told me that the Mechanic was going to give it a spin to… listen to the noise but they never did. After 4 days of not receiving information, I approached them and realized that the mileage was completely the same and that they had never rotated the tires, until I went and demanded that they at least rotate the tires. THEY DO NOT COMPLY WITH THE WARRANTY, TERRIBLE SERVICE. In addition to this they say that they return the car washed, which is another of the many lies. Think twice before investing in AutonationHi Maria, we are deeply disappointed by your experience at AutoNation Chrysler Dodge Jeep RAM Pembroke Pines. If you would be willing to give us another chance in the future, please reach out to our General Manager at (954) 446-8775. We would appreciate the chance to turn your experience around.
Too Long to Fix
by rhart6739 on 09/14/2023The estimated repair completion date was extended 3 times. It would be nice to have daily calls to the customer informing of the vehicle status. Whether good or bad news, keeping the customer informed is always appreciated. I would like to… know how many hours; how many techs were paid for the work on the vehicle as Labor cost seems excessive.Hello, thank you for taking the time to leave us feedback. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 446-8775 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Excellent
by Ana Lucia on 09/05/2023I was attended by Alberto, who is extremely attentive. This man's commitment to providing the best customer service is impressive.Hi Ana, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Express oil change
by Julissa on 08/11/2023This was the first time using their express oil change service. I arrived at 655am and they were ready to take my car and led me inside so that I could give them my information. It was a seamless process.Hi Julissa, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Oil Change and tire rotation
by Raymond on 08/10/2023Manager was very professional 👍👏👏👏Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, thank you for leaving this detailed feedback about your experience with our dealership. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 446-8775 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
by Ivory Park on 05/12/2025