AutoNation Chrysler Dodge Jeep Ram Pembroke Pines
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Dealership Service Review
service Rating
Service was fine, but wait is constantly an issue
Written byon 12/07/2023
I have gone to service my car 3 times at the Pine's Jeep location and each time the wait is worse. I make an appointment, arrive at my appointment time, and they check me in 90min+ later. I do not understand the point of an appointment if no one is going to adhere to it. Every time there's a different excuse on why *this* time is different, but i can't possibly be that unlucky. If the service wasn't included in my lease, I woud not go. They have no respect for your time.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Serenity Gibson on 12/08/2023
Dealer Response
Hi Stephanie, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 446-8775 to discuss what we can do to help.
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