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AutoNation Chrysler Dodge Jeep Ram Pembroke Pines


13601 Pines Blvd, Pembroke Pines, FL 33027 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (12) No (1)
Service Rating
Recommend:
Yes (19) No (20)
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Dealership Service Review

1 out of 5 starsservice Rating
Horrible experience with AutoNation
Written by Clinton on 05/01/2024

Absolute worst experience, I've encountered so much hardship after sending my vehicle to this dealership for repairs. This dealership had my car for 8 MONTHS, during that time period I was having a hard time contacting reps and management. I've even contacted corporate and couldn't get past the 3rd party customer service team. It's a shame all of these years I've been a loyal customer to AutoNation just to feel like I was treated like complete garbage during this experience. I would never in my life recommend this place ever again. I've yet to receive any accommodations or any act of kindness after AutoNation having my car for 8 MONTHS. The lack of transparency is within this organization is awful and communication is just piss poor. They gave me car back a week ago and I had to bring it right back, because the power steering locked while I was operating A MOVING VEHICLE. I could of lost might life or gotten into a really bad accident, because of this vehicle operating in a poorly manner after them returning the vehicle to me for less than a week. Lastly, I want to mention that I'm not big on writing reviews, but I'm truly concerned who else might of experience such terrible experiences. I hope to save someone from experiencing the hardship and danger I've been put through by AutoNation Chrysler Dodge Jeep Ram Pembroke Pines dealership. This is no longer a trusted brand within my family and friends.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Stephanie Mavis on 05/03/2024
Dealer Response
Hi Clinton, we are deeply disappointed by your experience at AutoNation Chrysler Dodge Jeep RAM Pembroke Pines. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 446-8775 to discuss what we can do to help.
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