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AutoNation Chrysler Dodge Jeep Ram Pembroke Pines


13601 Pines Blvd, Pembroke Pines, FL 33027 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
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Yes (12) No (1)
Service Rating
Recommend:
Yes (19) No (20)
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Dealership Service Review

1 out of 5 starsservice Rating
Service for My 2014 RAM 1500 Truck
Written by Vincent on 11/23/2023

I have had to take my Truck (RAM 2014) 2 times for repair in the last 5 months. The first time it took 2 1/2 months before they got to it. Once I got it back within less than 500 miles I have had to return it for repairs for the same thing again. I was told that they were going to get to my car within 7 days. 2 weeks have passed and nothing yet (Wonder Number 2191). I ask for the person that has all the details concerning my truck to call me at certain days that he also agreed and I ALWAYS have to call 1 or 2 day AFTER the fact for an update. I already called Dodge Corp and I have 2 confirmation numbers (87521272) reporting what is going on with you guys. I am waiting for the result of the diagnostic so I can send it to Corporate. The issue with my truck is that RAM are guaranteed the engine to be good for 250K to 300K miles. Mine only has less than 38,000 and it's useless. I paid over $4,000 and now who knows how much it will cost me to fix it again!

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Shelly Rose on 11/24/2023
Dealer Response
Hi Vincent, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 446-8775 to discuss what we can do to help.
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