AutoNation Chrysler Dodge Jeep Ram Pembroke Pines

I did not buy my vehicle here. I took my car here for warranted service. I was disappointed and very frustrated with the service department. The biggest issue was they would not respond to my calls for a status of my vehicle. When my vehicle wouldn't start, I called and made arrangements for service then had the vehicle towed to the service department. I called to find out if they received the vehicle and they did. It was a few days before Christmas so they said it would take about a week to do the diagnosis since they had employees on holiday leave. I was OK with that but it was closer to 10 days. When diagnosed they said it would take 2-3 weeks for the part. I was OK with that too since I have an older vehicle. After 2 1/2 weeks I began to call for a status. It took several days of me calling them to get a response. I called 3 days in a row with no answer and no response to the voice mails I left. I drove up to the facility to ask in person. The first service adviser told me he had 70 cars he was dealing with and the service advisor assigned to me would be back in a few minutes. When my service advisor came back he said they discovered a fuel line leak and were waiting for approval from the warranty company. I asked why they didn't respond to my call and tell me that. I called the warranty company when I went home and they told me they had actually approved the repair 3 days before my call. My vehicle was there for almost 2 months. I understand that there were some delay for parts, but the calls of mine that were not returned and indifference to customer service is totally unacceptable. When the vehicle was done, it was running. After I took it home, and it sat for several hours, it had the same issue as when I took it in, it would not start. Since we were planning to drive to Maryland within a few days of me getting the vehicle back, I did not take it back to AutoNation. I was able to get the car started and did not turn it off till I dropped it off to a Dodge dealer service shop in Maryland who ultimately fixed the vehicle. Long story, but I would certainly never purchase a vehicle from AutoNation and be subject to poor after-purchase service.