Germain BMW of Naples
Customer Reviews of Germain BMW of Naples
Review type:
BMW Genius
A+ Service Dept
by Keith on 07/09/2025My new car unfortunately had a fault that caused the infotainment screen to randomly turn off. It took several days to diagnose a faulty head unit. As disappointed as I was that my new car was off the road, I couldn’t be happier with the… way Germain BMW responded to the situation. The service manager, Chuck Griffith, couldn’t have been more obliging and treated my car as a priority. I highly recommend Germain BMW and their service dept.The best BMW Service Advisor is Rhoel Gray
by Annie Bernardi on 07/07/2025My family has had the pleasure of having Rhoel Gray as our Service Advisor for over 10 years. He is always such a class act and is very dedicated to his clientele and to Germain BMW. He treats us like family and always takes excellent care… of us and our vehicles. Rhoel always makes the process of having our cars serviced easy and pleasurable.BMW Genius
by Bruce Williams on 07/06/2025Rhoel Gray's assistance to help me navigate the many features of our new BMW M3 was professional and courteous.Excellent Service
by William A Schmalzl on 07/01/2025Chuck Griffith at Germain BMW of Naples always takes excellent care of my service needs. He does a great job of explaining what the issues are, what are the options and executing the work.Chuck at BMW is the best!
by Steph Yeakel on 06/27/2025I had an issue with my car the day before I was set to go on a road trip vacation with my family. Chuck was able to get me in even though they were about to close in an hour. He was going to need to keep my car for a few days, but he hooked… me up with a loaner and assured me everything would be OK. I recently moved and the dealership is farther away, but the service that I get here is worth the extra miles because they go the extra mile! He was even able to get the repair done under the original quote. If you have a BMW take your vehicle here and you’ll be safe and happy.We are sorry to know that you experienced concerns with your BMW right before your family vacation. Thank you for letting us know that Chuck stepped up to ensure there we no interruptions to your trip and provided a quality Germain experience with service you can trust. Best Regards, Flavio Galasso General Manager
Good recent experience
by Danielle on 06/19/2025I’ve been using this location since 2017 and it’s been “ok”. They never did anything terrible, but never great either. I’ve worked with Charles more recently and have had better experiences! He’s friendly and to the point while appearing… honest in the guidance given if needed. Overall very happy with my experiences more recently and hoping it stays that way!We thank you for your continued business and honest feedback. We appreciate you sharing positive comments with us about Charles! He is an exceptional service advisor, and we're so glad you agree. When Charles and the Germain BMW team may assist you again, please don't hesitate to give us a call. Until then, we wish you pleasant travels! Best Regards, Flavio Galasso General Manager
Service Personified!
by Tim Martin on 06/13/2025Jeremy Bongle, senior service associate at Germain BMW in Naples Florida is exceptional at prioritizing and efficiently addressing his clients vehicle maintenance, providing consultative advice for both stock and aftermarket upgrades and… recognizing and rewarding loyalty whenever possible.Thank you for sharing your overall satisfaction with Jeremy and our service team. We are fortunate to have Jeremy on our team of professionals taking great care of our valued guests. Best Regards, Flavio Galasso General Manager
Great Service
by Richard A on 06/09/2025My service advisor, Jeremy Bongle, always provides excellent service. Came in around 3pm with a dead battery and was back on the road before 5.We are happy you enjoyed a positive and efficient service experience with us here at Germain BMW of Naples. Best Regards, Flavio Galasso General Manager
Simply the best! Tina turner style.
by Chris Winz on 06/07/2025We recently purchased our fourth BMW from the dealership. One of the main reasons we will only buy BMW vehicles it’s because their service department is superb. Especially Rhoel Gray. I can honestly say he is literally the reason why we… continue to purchase vehicles from this dealership. The customer service he provides is organic and natural. It comes from the heart and he cares about our vehicles being serviced properly and meet the highest expectation, every time. And it is not just for us, he treats every one of his clients with care and dignity. He has extremely efficient, always has the service or repair done in a timely fashion. We, as customers, are grateful that he is in the service department. We truly appreciate him and will continue to, just as we have the last eight years. Thank you Rhoel!!Rheol Gray is great
by CLR on 06/06/2025I’m very happy with the service I received from Germain BMW. I have serviced my vehicle at this location multiple times. Rheol always provides me with personal service and he goes above and beyond to make sure I’m happy and satisfied with… the work completed. I trust that he is doing only what needs to be done to my vehicle And he makes the entire experience pleasant.Not your typical dealer service
by HF on 05/30/2025Sometimes you think of dealer service expensive or excessive. Not with Rhoel and Germain BMW. Always get a straight forward assessment and prices that are equal to or better the local independent guys that do not have all the expertise… that a BMW has.We thank you for sharing your overall positive experience with Rhoel and our team here at BMW of Naples. Our goal is to provide a positive guest experience at a fair price. See you next time. Best Regards, Flavio Galasso General Manager
Always dependabLe, easy to schedule and they go above and beyond!
by Glenn Adamo on 05/30/2025I have been working with Jeremy BONGLE, service advisor, as this is my second car purchased at Germain BMW in Naples FL. I always get great advice, never an upsell and transparency of what really needs to get done. He goes above and… beyond to make the service experience as easy and seamless as possible. I actually schedule my car service when bringing my car from NJ to Naples due to their serivce experience! KUDOS to Jeremy and the entire Germain team…you continue to knock it out of the park!!!Rhoel is the best
by Andrew T on 05/28/2025Rhoel Gray , my service adviser at Germain BMW, is great. He recently helped me with an insurance claim on a flat tire. He made the process extremely easy and got my car back on the road in no time. It is always a pleasure to deal with him… and Germain.Thank you for leaving Rhoel this 5-star review! We are so glad that he could get you and your automotive needs seamlessly taken care of! Your safety and satisfaction are of the utmost importance to us. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns! Best Regards, Flavio Galasso General Manager
Unmatched service
by Rex Miller on 05/20/2025I have been servicing various BMWs with Germain for over 25 years in Naples and their service far exceeds all others in this area. Tona Zarrelli is the best advisor I have come across and the service manager Bill Emerson runs a first class… operation. They always bend over backwards to take care of me and I couldn’t be more appreciative.Thank you so much for your wonderful review and recommendation! Providing quality and efficient service is so important to us, and we are pleased that our team's efforts meet your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Best Regards, Flavio Galasso General Manager
Sebastian the man!!
by Jim Leaverton on 05/20/2025Very Professional and a delight to take care of for service which is odd these days! Sebastian Murzanski my service professional made my time there efficient and productive! Plus his smile and attitude was outstanding!We appreciate your 5 stars for Sebastian! Thank you for taking a moment to tell everyone what makes him stand out. We're happy to be your #1 choice for keeping your vehicle in shape. Best Regards, Flavio Galasso General Manager
Patrick Dodard is the best
by Steve and Sue Reimer on 05/13/2025updated 05/19/2025Patrick is knowledgeable and responsive to all questions you might have. His delivery went above my expectations delivering my car to my home. Helped set up my phones and went through set up for me.Thank you for making our day with your glowing feedback on the service provided to you by Patrick. It's obvious he made sure you were well taken care of. Congrats on your new car! May all your upcoming travels be safe and pleasant. Best Regards, Flavio Galasso General Manager
Attention to Detail is Tona Zarrelli's trademark.
by Bill Truini on 05/05/2025Attention to Detail is Tona Zarrelli's trademark. Very professional from start to finish.Our team works hard to ensure a quality experience at every touchpoint. Thank you for choosing Germain. Best Regards, Flavio Galasso General Manager
Doesn’t get much better!@
by Bill on 04/28/2025Our service advisor was top notch. Chris made us feel like we were the only ones having our car serviced..Thank you for letting us know that Chris ensured you and your BMW were a top priority and were thoroughly taken care of. Best Regards, Flavio Galasso General Manager
Complete Satisfaction
by Glen Mason on 04/28/2025Chuck Griffith in Service Dept was absolutely great. Diagnosed my issue and solved the problem in a timely fashion. Totally professional!Thanks for taking the time to review your service experience! We're happy Chuck and our team got you safely back on the road promptly. We hope you'll continue to choose Germain BMW for all your automotive needs! Best Regards, Flavio Galasso General Manager
Quality with Caring
by Zandy Campbell on 05/01/2025Germain BMW should be very proud. They got me in the same day to have my car checked ,and my service advisor, Tona Zarrelli, did an amazing job of going over every detail with me so that there were no surprises. She also got me on the road… very quickly. I love this dealership and would go to no other. Zandy CampbellWe are happy Tona provided you with a quality and informative service experience, getting back on the road quickly to enjoy your day. Best Regards, Flavio Galasso General Manager
Recommend
by Kathy on 05/01/2025A great place to get your car taken care of. Always taken care of on time and with great service. Clean! My service contact Raoul Gray is a top notch guy who fully knows and does his job extremely well. He never steers me wrong and I… appreciate his knowledge.We thank you for trusting Rhoel and our team with the service of your car. Best Regards, Flavio Galasso General Manager
Thanks for sharing positive feedback on Chuck. We truly appreciate hearing from people who have been helped by our amazing team. We sincerely appreciate your business. Best Regards, Flavio Galasso General Manager
by Germain BMW of Naples on 07/02/2025