Germain BMW of Naples

by agape7 on 06/05/2018

I cannot say enough good things about my experience with the service at Germain BMW. Most importantly, Chuck Griffith that made everything so perfect. Just having someone listen to what you have to say was awesome. Having a dealership that have so many high end clients, that have not forgotten where they started, and still treats everyone with respect regardless of what you drive is refreshing! Also, they have the best complimentary car wash that I have ever experienced. Far superior to some you pay a lot for. Bravo!

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by badgerdan on 06/01/2018

This week, the leather on my glove compartment door separated from the door. Even though I live in FL and the interior of cars here get very hot in the summer weather when they are parked outdoors, I’ve never had this happen on any other car I’ve owned. So I took the car in for it to be repaired. Rhoel Gray, my service rep, checked inventory and found that Germain BMW had a replacement glove compartment door in stock. He ordered the serviceman to replace the door which was above what I was asking for! Hats off and a big thanks to Rhoel, for being a first class service consultant who always does the right thing for those he serves.

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by DanielS on 05/17/2018

I have always had a good service experience with my X3 at Germain BM? My service rep, Rhoel Gray, is fantastic! He is always courteous and fully explains the work performed by the technicians. A pleasure to work with!

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by Gulfshore on 04/17/2018

John Joseph helped me with the purchase of a certified used car. He was very helpful - knowledgeable and efficient with my time. Highly recommend him, and the dealership.

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by sgrinavi on 10/13/2014

Brought my 2011 M3 in for some issues that another dealer couldn't solve. They found the problem, fixed it and fixed another two unrelated issues that the other dealer missed. Top notch service. If you need to buy a car, see Greg Bell - no pressure, but still remains on top of your needs.

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by Greg_and_Deb on 08/22/2014

Initially, our intent was to "window-shop" for certified 2012 BMW 640i and 650i convertibles (or, later models), However, after Mike B had spent considerable time helping us check out not only Steve Germain's inventory - but, also Internet listings; and expiring lease inventory throughout Ft. Myers, Ft. Lauderdale and the Miami markets...my wife and I reached the conclusion that a new car would best fit our needs/desire. Mike next helped us explore 3-year lease options (checking nationwide availability listings and running amortization tables to help us determine the total out of pocket cost after 3-years). Understanding the benefits and shortfalls of leasing vs, outright ownership - we decided to continue owning...as we always take immaculate care of our vehicles, maintain low mileage and have kept every previous car much longer than 3-years. Deb was convinced that she wanted a "sapphire" or Midnight blue model - so, Mike showed us what that would look like on another 5-series coupe. Then, we walked past the 2015 "Vermilion Red Metallic" 640i convertible outside of Mike's office and it was love at 2nd sight. By the time we completed the test drive - we had forgotten that we were loyal Lexus customers...of Steve's brother Bob's Lexus dealership no less! (Sorry, Bob - we also still love our RX350, but this is a completely different luxury vehicle category.) The negotiations went very well for both sides. Mike and Neal provided a fair sales price; and Ken was exceptional in the trade-in value and the lowest finance rate. Neal's quiet, no-pressure Leadership style was what sealed the purchase. He truly wanted us to be comfortable in our choice of vehicle; its value to cost; and with setting the highest expectations for the long-term excellent care we'd receive from Germain's knowledgeable and dedicated service department. In the end, we spent more to purchase the new convertible - yet, we are EXTREMELY pleased with our choice, the buying process and outstanding personnel we met at Germain BMW of Naples. We would recommend Neal, Mike, Ken, Chuck, Matt - you really can't go wrong choosing anyone here!!! Their standards will exceed your own expectations of the perfect car purchase in Paradise!

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by DMRAM on 08/16/2014

The entire buying experience was a pleasure! Greg B our sales adviser matched the price we were quoted by another dealer and had a car that we would have ordered available for us the next day. The entire sales process was hassle-free. Overall, nice people to do business with!

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by stoneX3 on 07/03/2014

Glad we met Amy B. She was a pleasure to work with and very knowledgeable on the X3 we purchased. I highly recommend asking for Amy if you are looking for a BMW.

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by pjkay0729 on 06/30/2014

Many thanks to Larry and Max for a terrific experience! We had been to see Larry a few months ago and when our house sale in PA fell through, we had to hold off on buying a new car. Once we settled here on our new home, we make a trip over to see Larry and Max and we had a pleasant, quick and informative experience!

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by Sharon430 on 05/14/2014

Great experience We have enjoyed BMW's in the past and I have to say that this experience was superior to those. Ahmad was extremely considerate and thorough in his explanation of things and the way that the various items operated in the car. He did not rush me or make me feel like he needed to hurry off to his next client. Ahmad also gave me the confidence to feel that I can reach out to him if I have any concerns regarding the car. The car itself is lovely of course. His focus seemed more on my husband and myself rather than the actual sale of the car. His comments were honest and helpful directing us to the lovely car I am now driving.

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by debby14 on 04/09/2014

Jim M. Jim M. has been a phenomenal contact and sales person at BMW. He has been helping my family with BMW for several years now and has consistently provided above average assistance. His knowledge of the vehicle is tremendous. He builds me the most beautiful car every time. Jim is willing to come to our home if needed to provide garage code assistance or give me a lift to the dealership when my car is being serviced. He handles inquiries for my kids even though a SALE might not happen. He is a wonderful man.....kind, funny, smart and attentive to details. I cannot express enough appreciation for the level of service Jim has provided. His commitment to service excellence is remarkable. Thank you Jim..... Debby DePasquale Naples, Florida

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by 46ronin on 03/24/2014

I cannot say enough good things about Germain BMW and its staff - my sales rep Daron, finance manager Ken and used car manager Steve. They all made a car buying experience -- normally tedious and taxing -- extremely pleasant and professional. Germain BMW exceeded my expectations in every regard and took genuine care and interest in my needs. I have spent 30 years on Wall Street and I am extremely impressed with this company. They have a customer for life and I could not recommend them more highly.

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by PilotMember on 03/11/2014

My new BMW 135i was my sixth new car purchase. My client advisor at Germain BMW, Larry B., was focused, attentive, and helpful. He answered my questions about the car's condition openly and truthfully, and when I flew down to the dealership to buy the car, there were no surprises. Mr. B. inspired confidence in my actions, and his level of assistance is fairly unusual in my experience. Also, Francesca Z. was forthcoming with information about the sales contract and financing, while Denise S. handled the out-of-state title and tax transfer just as she promised, punctually, and ensured the sales taxes were paid and accounted for. I had an excellent experience with Germain BMW, and were I in the market for another BMW, I would make the effort to give them my business again.

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by Jmarie_J on 03/08/2014

I want to thank BMW of Naples for helping me on the purchase of my vehicle, but specially I will like to thank Daron L. His dedication, knowledge and honesty make me feel confident about making the decision of buying my vehicle. Also,the finance director Francesca Z. was very helpful and explained all the term and paperwork easily. With my eyes closed I will recommend BMW of Naples to everyone and definitely refereed them to Daron L.

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by LINDAPY on 03/01/2014

We would like to thank Joe H. at Germain BMW for his distinguished services. He was very welcoming, he gave us a lot of information and he answered all our questions. Even after the transaction he made a flawless follow up. The good services and attention of Joe and the team at Germain BMW provided us with made our car purchase experience very enjoyable. Thank you so much guys! Linda & Pierre

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by bhmal on 04/14/2013

They are difficult to negotiate with, but very nice about it. Edmunds estimate was about right and perhaps even higher, but they have ways to adjust the finance charges when charging for a lease which they may do. Otherwise, I was very happy with the staff and willingness to work with me. Very friendly and accommodating.

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by BaronHealey on 02/02/2013

As a resident of Miami, finding a selection of BMW 3-series locally wasn't a problem. However, the Miami BMW dealers just dont get it. Overly pushy sales guys looking for you buy what they had and I noticed they had ZERO transparency on the back-end fees... One guy tried to sell me a "new" car with a cracked rear bumper. "Oh that?! They can fix that in a day, not a problem".... Germain BMW was night and day compared to the churn and burn Miami dealers. In Miami, I felt like I was shopping for discount used carpet. At Germain, they treated me like I was buying a BMW... Yes, even considering I was just looking at a 3-series! Germain provided pricing transparency and explanations for everything. Finding my way over to Germain BMW to buy the car I wanted was easily the best decision I made. Their staff is top notch and working with Rick and Neal was easy, no hassles, no surprises, no pressure and incredibly fair. The car was delivered perfectly detailed, topped with a full tank and Rick even had the Sirius Radio activated to my existing account before I showed up. Must have spent 45 minutes getting me set up and ready to go. This dealership is what all BMW dealerships should aim to be. Just a real pleasure dealing with Rick and team. I'll be sure to be back in a few years to order my next one.

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by lexelle on 04/12/2011

Very few sales people keep their word and commit to honest negotiation. Shaun Warner and Chris Tuttle were great. They gave me a great price for my trade and an even more exceptional price for the new 2011 BMW 750Li. I fully believe in shopping around, so don't come ill-prepared to any dealership. I was an informed shopper and was able to negotiate a overall perfect deal on my perfect car. Signing papers, etc took awhile... Always does. This dealership is gorgeous and very high end. They even put nitrogen in the tires to maintain better stability in tire pressure. They know cars. They have a customization person, Steve, who can help with not only cosmetic options, but also high performance options. Larry, the GM, is personable and available to discuss anything with you.

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