Germain BMW of Naples
Dealership Service Review
We recently purchased our fourth BMW from the dealership. One of the main reasons we will only buy BMW vehicles it’s because their service department is superb. Especially Rhoel Gray. I can honestly say he is literally the reason why we continue to purchase vehicles from this dealership. The customer service he provides is organic and natural. It comes from the heart and he cares about our vehicles being serviced properly and meet the highest expectation, every time. And it is not just for us, he treats every one of his clients with care and dignity. He has extremely efficient, always has the service or repair done in a timely fashion. We, as customers, are grateful that he is in the service department. We truly appreciate him and will continue to, just as we have the last eight years. Thank you Rhoel!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes