Germain BMW of Naples
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Chuck at BMW is the best!
Written byon 06/27/2025
I had an issue with my car the day before I was set to go on a road trip vacation with my family. Chuck was able to get me in even though they were about to close in an hour. He was going to need to keep my car for a few days, but he hooked me up with a loaner and assured me everything would be OK. I recently moved and the dealership is farther away, but the service that I get here is worth the extra miles because they go the extra mile! He was even able to get the repair done under the original quote. If you have a BMW take your vehicle here and you’ll be safe and happy.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Germain BMW of Naples on 06/27/2025
Dealer Response
We are sorry to know that you experienced concerns with your BMW right before your family vacation. Thank you for letting us know that Chuck stepped up to ensure there we no interruptions to your trip and provided a quality Germain experience with service you can trust.
Best Regards,
Flavio Galasso
General Manager
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