Customer Reviews of Mercedes-Benz of Delray
Review type:
Lucus Rocks!
by Nanarob on 04/25/2025Lucus listened to what I was looking for.Ghosted Instead of Negotiated—A Disappointing Experience
by Ash on 04/23/2025I reached out to Mercedes-Benz of Delray regarding a BMW M850i, and at first, my experience was promising. Joe Giordano responded promptly and answered all of my questions thoroughly, which I appreciated. However, when I sent him my… proposed offer, instead of professionally accepting or declining it, he simply stopped responding altogether. This sudden lack of communication significantly altered my impression of the dealership. A professional approach—whether accepting or countering an offer—is the bare minimum in customer service, especially when dealing with high-value purchases. Unfortunately, this interaction suggested their sales team doesn’t prioritize customer experience, leaving me disappointed. Based on this, I would be hesitant to do business with them and would advise others to approach with caution.Hello, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (561) 291-6095 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Well worth the visit
by Bernard Dayan on 04/10/2025Ive bought many cars Mercedes of Delray Beach made purchasing a car easy and simple. They are not pushy and don’t force you to purchase extras like they do at other dealerships. My salesman Benjamin S is a great guy to work with he knows… the product very well. We custom built my car and he guided me through the process and did not push all the extras. I just recently received my 6th car from them.Hi Bernard, thank you for sharing your positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Mercedes-Benz of Delray!
Amg 63
by Vince on 04/09/2025They communicate well.Hello Vince, we appreciate you taking the time to leave us this feedback. If you ever need help, just give us a call. Happy motoring!
Got a great deal on a 2023 no one could beat
by Fencedes on 05/25/2024Great dealWe are pleased to hear you had such a positive experience with us, Fencedes! Don't hesitate to call us if you ever need anything. Be safe on the road!
Salesman
by Rick Lundy on 03/25/2024Very helpful over and above.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Car not properly inspected by dealer
by Cesar Gutierrez on 03/09/2024Overall, when buying cars at Mercedes Benz Delray (my husband bought a Range Rover & I a BMW X5) service was quite good (Evelin & Alan) However, after a day of me driving my car, I found out windshield wipers were not working (under rain,… had to stop for an hour.) We contacted Alan (car seller) and he told us to take it to any BMW dealer because my car is under warranty. I took it and had to pay out of pocket because the wipers were not BMW original.. They had been replaced wrongly. Call dealership back talked to Alan who was supposed to call me back and never did.Now they don’t wanna admit their responsibility of not checking car properly before selling it.Hi Cesar, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Overall Good.
by Mginboca on 03/03/2024I would request a different sales person next time. I had a few issues and he was non responsive. Not what I expectedHi, we appreciate your honest feedback, as we are always looking for ways to improve. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us at (561) 291-6095.
New car purchase
by Bud B... on 03/01/2024Excellent sales personnel He worked to give me the best price on my vehicle. He met a price that I was looking to pay.Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
Purchasing my E350 Mercedes
by 1Diva24 on 02/23/2024I have always hated going into a dealership to buy a car. So much so, that I would send my husband to scope it out, let me know my options then have me come in to sign. Seriously. But somehow this time he managed to get me to come with him.… It was so remarkably different than any other time. They were tentative, did not waste time, tried to make us comfortable, no [non-permissible content removed], said it as it was, and we had a deal!Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Experience
by RyanDelray on 02/19/2024Such an easy car buying experience. Honest and upfront with no stress! This was my second time with this dealership and it was even easier this time. No run around. Salesperson was Benjamin Shatkin and I really felt like he had my best… interest in mind. He did everything he could to make this as easy as possible!Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Our Go To Dealer
by Tenbike on 02/16/2024My wife and I have gotten numerous cars from Mercedes Benz of Delray. The staff is always professional, knowledgeable and courteous from both sales and service. Lou G. in sales is always available even after the sale is complete.Hi Delray, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!
new mercedes
by HillG1960 on 02/01/2024Best sales ever shout out to Thomas Young and Mardy for getting me back into the mercedes family. Love the carHi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Dream car was waiting
by DP on 01/31/2024I was looking for a different car, one that had a good pedigree and fine looks and I found her at Mercedes Benz of Delray. Michael M made the purchasing process so easy. I got a fair trade in value for my 2021 Mercedes E450. Definitely my… go to dealership.Hi, we are so happy to read such a great review about Mercedes-Benz of Delray! Drive safe, and we'll see you on the road.
Great service
by Bob on 12/21/2023updated 12/26/2023Sales person Kamryn was extremely knowledgeable of all features of the used car I was interested in and made the purchase as easy as possible.Hi Bob, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
STAY AWAY!
by Denny on 11/06/2023I bought a car from this dealership on September 5th and I COULD NOT BE MORE SORRY. What a huge mistake! They overcharged me at closing by almost $1,400. I only found out about this mistake (or was it intentional?) because they sent me… a check 7 weeks later. I really could have used that money during all of that time because I had NO WORKING CAR. The car they sold me broke down on day 5 of my ownership and I have NOT seen it since! I could have used that money to pay for the 2 tow trucks I had to hire, or for a rental car that I need but cannot afford. Nearly 2 months after the breakdown, I still don’t know what is wrong with the car or when they might even be able to tell me what is wrong. The dealership doing the repairs needs a part before they can do the diagnostics, and that part did not arrive when it was supposed to about three weeks ago. There is no new ETA for the part. As a result, I have no idea when or if the car will be drivable again! Yes, the repairs are supposed to be covered by the warranty included at purchase. Yes, this abysmal dealership finally reimbursed me for the $200 deductible I will have to pay if the repair is ever completed. But that payment only happened after about six weeks of ignored emails and unreturned phone calls, pleading for help. Mr. Joseph Taylor was particularly skilled in the art of making excuses, often blaming his own lack of action on a manager being out of the office time and time again. It was absolutely infuriating how naturally this dealership decided that it would try to ignore me. They made zero effort to stand behind the sale they just made to me. It sure feels like the minute I drove off their lot, they felt they were done with me forever. They could have helped in many ways, but they did not. They have treated me to some of the worst customer service I’ve ever experienced, and I see no signs that they care at all about it my impression. And remember, the decision to ignore me came AFTER overcharging me at closing. My advice is STAY AWAY from this dealership no matter what! They will overcharge you for a car that breaks down after only 5 days, and then ignore your pleas for help. That’s exactly what they did to me. And I’m quite confident that I am NOT their only dissatisfied customer. DON’T LET YOURSELF BE THEIR NEXT VICTIM.My new Mercedes buying experience
by Richard on 10/12/2023After visiting many dealerships including Tesla, BMW and Lucid, I decided to purchase my car from Mercedes Benz of Delray Beach. The sales person Chuck was excellent, he guided me through the car and his associate RJ took me on a test drive… and explained all the nuances of the car. The sales manager Joe Cardella went above and beyond to insure that I had a fantastic buying experience. I recommend this dealership highly to all potential Mercedes customers.We are pleased to hear you had such a positive experience with us, Richard! We appreciate your recommendation of Mercedes-Benz of Delray and we hope to be of service again in the future.
deception
by artur on 10/06/2023We came to buy a car to this dealer, we were surrounded by two managers and in one mouth said what they are honest and decent, that the car should be bought only from them, that no one will cheat you and appreciate you as a buyer, in fact… everything is quite the opposite. We chose a car, liked it, applied for a loan, they in every possible way delayed the time waiting for the approval of the bank, then the seller said that they have a buyer for the car chosen by us and began to offer us another car much more expensive. But we want to buy exactly that car, which we liked, and not which we need to sell to the salon. We agreed that we will bring cash promised us that it can be done in an hour. After 15 minutes she calls us and says that the car has been sold. Three days later, the car is still on the dealer's sales site. And the price has decreased by 1 thousand. Apparently, there is an interest in lowering the price. After a call to the seller we learn that the car is still parked in the parking lot and they are waiting for money from the buyer. How so? After all, they did not want to wait for us one hour, and here three days? Apparently, this buyer has different blood and money. But we did not know that in this salon there are privileged buyers who are allowed to wait until the price of the car is lower and ordinary people like us. We do not recommend to deal with this salon if you are an ordinary person. Please do not put a boilerplate answer to call your manager and talk about this issue. I prefer to take my business to a dealership that prioritizes its clients from the outset rather than having to call your manager and listen to assurances about how much you care about your customers. It's essential to get it right from the start.Hi Artur, we regret to hear that you are displeased with your recent experience with us. If you are willing to give us another chance, please reach out to us at (561) 291-6095 to speak to our manager directly.
Best of the best!
by Steve Spivack on 09/13/2023Larry Streng was the most knowledgable Mercedes salesperson I have had the pleasure to do business with. The follow up by him and the dealership has made my purchase a wonderful experience.Hello Steve, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Terrible Customer Service
by Disappointed on 09/01/2023First, we had a knowledgeable salesman who was eager to help us. Good job, Mike. Unfortunately, that's where the positive experience ends. We purchased our car with a nearly paid off trade-in (a few thousand dollars remained), the… maximum amount the dealer would allow on AmEx (love those points), and a check for the remainder. I wanted to pay-off the trade-in using my credit union app, but the finance said that would delay the purchase. He couldn't have been more wrong. He charged my AmEx card (charge popped up on my phone), debited the remainder from my checking account (banking apps tell no lies), but did not pay off the trade-in. We should have walked away when he started with the high-pressure sales tactics. No we don’t paint protection, rim protection, or bad hair day protection. He got more rude as we said not to items we simply did not want and quite frankly nobody needs. Alas, we left with our car only to find out months later that Mercedes Benz of Delray never registered the car with the State of Florida, a service we paid them to perform. After numerous visits to the dealership, a manager finally “approved” re-registering the car. We also found out from my credit union that Mercedes Benz of Delray had not paid-off our trade-in. After even more trips to the dealership, they finally paid off the trade-in weeks after the purchase. Mercedes Benz of Delray is the kind of car dealer your parents warned you about. While I still think Mercedes Benz builds an incredible car, Mercedes Benz of Delray Beach falls far short of the service I expect from a Mercedes dealership.Hi, thank you for leaving this detailed feedback about your experience with our dealership. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (561) 291-6095 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Used car purchase
by JulieLe on 08/21/2023Courtney was a pleasure to work with. Great communication, knowledgeable, efficient and a pleasure to work with. He made our car purchase a stress-free experience.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Mercedes-Benz C-Class
Mercedes-Benz GLC-Class
Mercedes-Benz GLA-Class
Mercedes-Benz GLE-Class
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
by Phoenix Grant on 05/02/2025