Mercedes-Benz of Delray
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Car not properly inspected by dealer
Written by 03/09/2024
onOverall, when buying cars at Mercedes Benz Delray (my husband bought a Range Rover & I a BMW X5) service was quite good (Evelin & Alan) However, after a day of me driving my car, I found out windshield wipers were not working (under rain, had to stop for an hour.) We contacted Alan (car seller) and he told us to take it to any BMW dealer because my car is under warranty. I took it and had to pay out of pocket because the wipers were not BMW original.. They had been replaced wrongly. Call dealership back talked to Alan who was supposed to call me back and never did.Now they don’t wanna admit their responsibility of not checking car properly before selling it.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
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Sandy Karon on 03/12/2024
Dealer Response
Hi Cesar, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
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