Mercedes-Benz of Delray

First, we had a knowledgeable salesman who was eager to help us. Good job, Mike. Unfortunately, that's where the positive experience ends. We purchased our car with a nearly paid off trade-in (a few thousand dollars remained), the maximum amount the dealer would allow on AmEx (love those points), and a check for the remainder. I wanted to pay-off the trade-in using my credit union app, but the finance said that would delay the purchase. He couldn't have been more wrong. He charged my AmEx card (charge popped up on my phone), debited the remainder from my checking account (banking apps tell no lies), but did not pay off the trade-in. We should have walked away when he started with the high-pressure sales tactics. No we don’t paint protection, rim protection, or bad hair day protection. He got more rude as we said not to items we simply did not want and quite frankly nobody needs. Alas, we left with our car only to find out months later that Mercedes Benz of Delray never registered the car with the State of Florida, a service we paid them to perform. After numerous visits to the dealership, a manager finally “approved” re-registering the car. We also found out from my credit union that Mercedes Benz of Delray had not paid-off our trade-in. After even more trips to the dealership, they finally paid off the trade-in weeks after the purchase. Mercedes Benz of Delray is the kind of car dealer your parents warned you about. While I still think Mercedes Benz builds an incredible car, Mercedes Benz of Delray Beach falls far short of the service I expect from a Mercedes dealership.