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Mercedes-Benz of Delray


1001 Linton Blvd, Delray Beach, FL 33444 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (24) No (5)
Service Rating
Recommend:
Yes (32) No (2)
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Dealership Sales Review

1 out of 5 starssales Rating
deception
Written by artur on 10/06/2023

We came to buy a car to this dealer, we were surrounded by two managers and in one mouth said what they are honest and decent, that the car should be bought only from them, that no one will cheat you and appreciate you as a buyer, in fact everything is quite the opposite. We chose a car, liked it, applied for a loan, they in every possible way delayed the time waiting for the approval of the bank, then the seller said that they have a buyer for the car chosen by us and began to offer us another car much more expensive. But we want to buy exactly that car, which we liked, and not which we need to sell to the salon. We agreed that we will bring cash promised us that it can be done in an hour. After 15 minutes she calls us and says that the car has been sold. Three days later, the car is still on the dealer's sales site. And the price has decreased by 1 thousand. Apparently, there is an interest in lowering the price. After a call to the seller we learn that the car is still parked in the parking lot and they are waiting for money from the buyer. How so? After all, they did not want to wait for us one hour, and here three days? Apparently, this buyer has different blood and money. But we did not know that in this salon there are privileged buyers who are allowed to wait until the price of the car is lower and ordinary people like us. We do not recommend to deal with this salon if you are an ordinary person. Please do not put a boilerplate answer to call your manager and talk about this issue. I prefer to take my business to a dealership that prioritizes its clients from the outset rather than having to call your manager and listen to assurances about how much you care about your customers. It's essential to get it right from the start.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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Nora Sutter on 10/11/2023
Dealer Response
Hi Artur, we regret to hear that you are displeased with your recent experience with us. If you are willing to give us another chance, please reach out to us at (561) 291-6095 to speak to our manager directly.
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